Provide responsive helpdesk support to head office and retail stores
Support and troubleshoot laptops, desktops, mobile devices and peripherals
Provide remote support to stores across POS, connectivity and hardware
Manage user accounts using Active Directory and Microsoft 365 in line with IT processes
Maintain asset registers and manage device lifecycles
Monitor and respond to alerts via RMM and security systems
Assist with network troubleshooting across store WAN/LAN environments
Support backup monitoring and vendor coordination
Configure and deploy IT equipment for current starters and store rollouts
Assist with IT projects including system upgrades and migrations
Travel to stores in Victoria and interstate when required
Deliver Level 1/2 IT support across the Support Office and national retail network, reporting to the IT Operations Manager
Requirements
1–2 years of experience in IT support or service desk environments
Strong troubleshooting skills across Windows environments, macOS and Microsoft 365
Experience supporting distributed sites or multi-location businesses
Comfortable working full time in the Cremorne office
Highly regarded: experience working in a retail environment
Highly regarded: exposure to Point of Sale (POS) systems
Highly regarded: experience with ERP systems, specifically in fashion retail
Highly regarded: familiarity with cyber security platforms such as Darktrace and CrowdStrike
Highly regarded:



experience with endpoint management/RMM tools such as NinjaOne
Highly regarded: understanding of networking concepts such as WAN, LAN and SD-WAN
Practical and calm under pressure
Clear communication with non-technical users
Ability to take ownership of issues through to resolution
Comfortable working independently and contributing to a collaborative IT team
Core Competencies
Demonstrates expertise in providing Level 1/2 IT support, troubleshooting across Windows and macOS environments, and managing user accounts with Active Directory and Microsoft 365. Proficient in supporting retail environments, including Point of Sale systems and endpoint management tools.
Highest-signal resume keywords
IT Support Experience
Troubleshooting Skills
Active Directory Management
Point Of Sale (POS) Systems
Network Troubleshooting
ATS Optimization Keywords
Hard Skills
Windows Support
MacOS Support
Microsoft 365
Active Directory
Network Concepts
Endpoint Management
RMM Tools
Device Lifecycle Management
System Upgrades
Backup Monitoring
Soft Skills
Clear Communication
Ownership
Calm Under Pressure
Independent Work
Team Collaboration
Industry Keywords
Retail Environment
Multi-Location Business
Cremorne Office
WAN
LAN
SD-WAN
Tools & Technologies
Darktrace
CrowdStrike
NinjaOne
RMM Systems
ERP Systems
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📌 It Support Officer (Gladstone Central)
🏢 Jobtailor
📍 Gladstone Central