At Wesfarmers Health we strive to make health, beauty and wellness experiences simpler, more affordable and easier to access for all Australians.
Our portfolio includes well-known names like Priceline , Australian Pharmaceutical Industries, as well as our MediAesthetics brands - Clear Skincare Clinics and SILK Laser Clinics. In the digital space, we're proud to have SISU Health and InstantScripts—and most recently, we've launched our newest retail beauty stores, atomica.
About us:
What began in **** as a small co-operative of just three pharmacies has grown into Wesfarmers Health—a leading Australian organisation in health, beauty, and wellness.
Today, Wesfarmers Health proudly employs over 3,600 team members, all committed to delivering accessible, innovative, and trusted health and beauty services to Australians nationwide, across retail, medi-aesthetics, digital health, and wholesale and supply chain operations.
What you'll do:
We have an exciting 12-month fixed-term opportunity covering parental leave for an experienced and customer-focused People Operations Lead to join our People Services team.
Reporting to the People Services Manager, this role is responsible for overseeing the effective delivery of people operations processes across the employee lifecycle, while ensuring a seamless, compliant, and high-quality experience for team members and stakeholders.
Working closely with Payroll, People Systems, Remuneration, Talent, and business leaders, you will act as the key escalation point for our offshore service delivery team. You will drive operational excellence, governance, continuous improvement,



and exceptional service outcomes across the organisation.
Other key responsibilities include, but are not limited to:
Oversee People Operations services across the employee lifecycle, including onboarding, employee changes, leave administration and offboarding
Monitor service delivery standards, ensuring high levels of quality, accuracy and timely completion of people transactions
Establish, track and enhance service levels, KPIs and operational performance metrics to drive service excellence
Ensure compliance with employment legislation, industrial instruments, Right to Work requirements and internal governance standards
Maintain the integrity of employee data and organisational structures within SAP SuccessFactors
Lead continuous improvement initiatives, including process optimisation, standardisation and automation opportunities
Analyse operational and KPI data to provide insights and recommendations that enhance service quality, efficiency and employee experience
If you are passionate about delivering exceptional people services and driving operational excellence in a cooperative environment, we would love to hear from you.
What you'll bring:
Experience in HR Operations, Shared Services or People Services environments




Clear understanding of Australian employment legislation and industrial instruments
Experience using HRIS platforms, ideally SAP SuccessFactors
Strong analytical and reporting capability
Experience working with or overseeing outsourced service providers will be preferred
Audit/compliance, or project implementation experience will be highly regarded
Why us?
Access to employee benefits across Wesfarmers including team member discounts at Bunnings, Kmart, Target, Officeworks, OnePass, Priceline, atomica and Clear Skincare Clinics
Ongoing professional development and career opportunities across the Wesfarmers Health Division and the broader Wesfarmers Group
Novated leasing options
Access to our Employee Assistance Program (EAP) - available to all team members and their immediate family members, 24/7, 365 days a year
Beautiful outdoor terrace for work and recreation
Food, coffee and health & wellbeing facilities onsite including a landlord operated gym
Dedicated end of trip facilities (cycle racks, showers, lockers)
Aboriginal and Torres Strait Islander Applicants
Wesfarmers Health aims to become an employer of choice for First Nations Australians, through investments that attract, empower and retain First Nations team members within our stores, distribution centres, clinics and corporate offices.
As part of the Wesfarmers group, we provide authentic support through a diverse range of programs and initiatives, designed to empower you on your journey towards personal achievement and professional advancement.
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📌 People Operations Lead (Melbourne)
🏢 Wesfarmers Health
📍 Melbourne