BGIS Global Integrated Solutions Canada – Geelong VIC
$73,400 - $73,400 a year
Casual/Temporary
1d ago , from BGIS Global Integrated Solutions Canada
Help Desk Operator - Djilang (Geelong) Waterfront
Location:
Djilang (Geelong), VIC
Company:
BGIS - Iconic Community & Cultural Precinct Client
Employment Type:
Full-Time, Fixed-Term (
******** to ********
), On-Site
Shift Structure:
Mon, Tues, Wed, Sun - 2pm to Midnight | $73,400 pa plus super
We acknowledge the Wadawurrung people, Traditional Custodians of the land on which the landmark Djilang waterfront venue stands. We pay our respects to Elders past, present, and emerging, and recognise their continuing connection to land, waters, and community.
Aboriginal and Torres Strait Islander peoples strongly encouraged to apply!
About BGIS
BGIS is a global leader in integrated facilities management, supporting essential spaces across Australia with a focus on people, service quality, and operational excellence. Our teams work together to deliver safe, efficient, and responsive environments for our clients and communities.
Purpose of the Role
BGIS is seeking a
Help Desk Operator
to support a busy, service-driven facilities setting operating from
6:00am to midnight
, including public holidays (excluding Christmas Day and New Year's Day).
Working within a collaborative team, you'll respond to incoming calls and emails, log and triage service requests in the CMMS, coordinate with Facilities Managers and contractors, and ensure timely, accurate communication with all stakeholders.
This role suits someone who is customer-focused, detail-oriented, calm under pressure, and comfortable managing multiple requests simultaneously while maintaining a warm, professional approach.




Key Responsibilities
Provide excellent customer service by managing operator and client requests via phone and email
Answer calls promptly, log requests accurately, and allocate work orders within required KPIs
Track, follow up, and support the timely rectification of maintenance requests through the CMMS (Manhattan)
Manage shared inboxes and ensure all correspondence is actioned and communicated clearly
Review, edit, and distribute incident reports and daily work order summaries
Prepare investigation notes for repeat service issues and elevate urgent matters appropriately
Coordinate with Facilities Managers, service providers, and contractors to resolve issues safely and efficiently
Support core services in cleaning, security, and event cleaning by monitoring work orders and client requests
Maintain compliance with BGIS procedures, safety standards, and contractual requirements
Build positive working relationships with clients, subcontractors, suppliers, and internal teams
Education, Experience & Skills
Essential
Experience in a Help Desk, Facilities, Call Centre, or customer service environment with clear KPIs
Strong proficiency in Microsoft Word, Excel, and Outlook
Excellent written communication and attention to detail
Ability to manage multiple tasks calmly and effectively
Confident,



professional phone manner with strong listening and problem-solving skills
Ability to work independently during rostered shifts
Experience engaging with stakeholders at various levels
Desirable
Previous experience with CMMS systems (SAP, BEIMS, MEX, Manhattan)
Prior PPP or facilities administration experience
Certificate in Business Administration or Customer Service
Workplace Flexibility
This is a f
ull-time, fixed-term, on-site
role based at the Djilang (Geelong) Waterfront which is easily accessible by public transport.
This is a fantastic shift pattern, providing three full days off each week - a wonderful opportunity for work-life balance:
Afternoon Shift: Monday, Tuesday, Wednesday, Sunday - 2:00pm to midnight ($73,400)
Why Join BGIS?
Supportive, inclusive, and team-focused environment
Work180 endorsed employer with strong DE&I; commitment
Ongoing learning and development opportunities
Opportunities to make a visible impact in Indigenous employment and female leadership initiatives
Winner of Inspiring Workplaces Award ****
AFR BOSS Best Places to Work **** & ****
Spot recognition vouchers and $2,000 employee referral bonus.
Access to Flare for discounts across retailers, energy, utilities & much more!
Fitness Passport (access for you and your family to gyms and aquatic centres nationwide), employee discounts, and optional yearly paid flu vaccination vouchers
Close proximity to Djilang (Geelong) Train Station
BGIS encourages applications from women, Aboriginal and Torres Strait Islander peoples, LGBTQ+ individuals, and culturally diverse communities.
Eligibility:
Applicants must have full working rights in Australia.
#J-*****-Ljbffr

📌 Help Desk Operator (Geelong)
🏢 BGIS Global Integrated Solutions Canada
📍 Geelong