Job Description
THE PROJECT
Neurode Labs is building brain-computer interface technology that sits at the intersection of neuroscience, hardware, and software. We're a small, fast-moving team — and we're hiring someone to own the full physical lifecycle of our devices, from factory floor to end user and back again.
WHAT YOU'LL OWN
Device tracking & customer operations
Maintain full visibility over device inventory — every headset, everywhere, always
Coordinate pickups, drop-offs, and returns with precision
Be the primary point of contact for users: responsive, clear, solutions-first
Triage incoming user concerns — categorise the issue, route it to the right person, and follow it through to resolution
Resolve issues directly where you can; escape where you can't — but always own the outcome
Handle basic customer support via email and short calls, walking users through fixes when needed
Manufacturing & supply chain
Manage relationships with manufacturers — primarily in China — ensuring devices are assembled, packed, and shipped to spec
Negotiate and manage high-level contracts covering yield, quality standards, and pricing
Source competitive pricing for components and shipping
Manage assembler contractors for quality and timeline adherence
Organise pre-purchases to reduce unit cost
Operations & process
Coordinate production and delivery timelines end-to-end
Manage replacements and handle exceptions without dropping the ball
Continuously look for ways to optimise — cost, speed, quality




Travel to China with the CTO approximately once per quarter (advance notice always given)
WHAT WE'RE LOOKING FOR
3–6 years of experience in hardware operations, supply chain, or logistics — ideally with physical products
Proven experience working with Chinese manufacturers: you understand the communication style, the timelines, and how to hold suppliers accountable
Sharp eye for contracts and pricing — you push back, you negotiate, you document
Highly organised with a robust bias for ownership: if something's falling through a crack, you catch it
Clear, proactive communicator — you keep stakeholders informed before they need to ask
Comfortable travelling internationally as needed
Nice to have
Engineering background — mechatronics, mechanical, electronics/hardware, or biomedical engineering
Mandarin speaker (significant advantage when working with Chinese suppliers)
Experience in medtech, robotics hardware, or consumer hardware
WHO YOU ARE
You see problems before they happen — you know where to build in buffer, where to push harder, and why the difference matters
Detail-oriented to a fault — nothing slips, nothing gets forgotten, nothing falls through the cracks
You can hold many moving parts in your head at once and keep them all moving — calm and focused no matter how chaotic it gets
High autonomy, high ownership — you don't wait to be told when something needs doing
You work well with others: this role touches every team, and clear communication is non-negotiable
You're based in Sydney and want to work in person with a small, driven team
#J-*****-Ljbffr

📌 Hardware Ops & Logistics Manager (Sydney)
🏢 Neurode
📍 Sydney