Senior Client Service Manager (Testing & Quality Services)
Full-time
Department: Markets
Make extraordinary happen
At NCS Australia, we're the challenger alternative in technology services and consulting. With more than 47 years of Australian heritage, we partner with governments and leading organisations to solve complex challenges, embrace new opportunities and deliver outcomes that make a real difference.
Our people bring together expertise across technology, consulting, delivery, operations, sales and corporate functions. We work collaboratively, challenge the status quo and give our people the prospect to make an impact — for our clients, our communities and each other.
We're looking for a Client Service Manager / Senior Manager to drive the growth of our Testing & Quality Assurance business across a portfolio of new, emerging and underpenetrated clients.
This is a hunter-minded, client-facing role for someone who thrives on building relationships, uncovering whitespace and converting opportunities into meaningful technology outcomes.
What you'll be doing
Drive new business and account growth across Testing & QA services
Build relationships with Test, Technology, Program, Project and Transformation leaders
Identify whitespace and create demand across new and underpenetrated accounts
Sell solutions spanning test automation, non-functional testing, quality engineering, managed testing and QA advisory
Build and manage a strong pipeline from prospecting through to close
Develop land-and-expand strategies to grow initial engagements into broader partnerships
Shape compelling propositions that address quality, delivery, technology risk and transformation challenges
Partner with sales, capability and delivery teams to bring the right expertise to clients
Stay ahead of emerging trends, particularly AI-assisted testing and AI solution assurance




Own commercial outcomes including revenue, margin, conversion and pipeline performance
Qualifications
Solid experience in technology services sales, business development, consulting or client account management
Proven success selling Testing, QA, Quality Engineering, Automation or related technology services
Strong enterprise sales and new business development capabilityEstablished relationships with senior technology, testing and transformation stakeholders
Strong commercial acumen and a track record of converting opportunities
Ability to operate with pace, resilience and a genuine growth mindset
Excellent communication, presentation and stakeholder management skills
Knowledge of the Australian technology services and testing market
Why NCS?
This is a place for people who like to get stuck in, bring ideas to life and make things happen. You'll work alongside experienced people who care about what they do, contribute to meaningful work and have the support to keep learning and grow your career. Whether you want to deepen your expertise, explore something current or take your career in a different direction, there's room to make it your own. We value Adventure, Excellence, Integrity, Ownership and Unity - bringing curiosity, collaboration and accountability to the way we work with our clients and each other.
We celebrate diversity and inclusion
We value different perspectives, experiences and strengths our people bring. We're committed to an inclusive workplace where everyone has the chance to contribute, grow and succeed, and to providing equal employment opportunities and reasonable adjustments throughout the recruitment process.
Applicants will need valid Australian work rights and may be required to undergo relevant background, probity and police checks.
Agencies:
NCS accepts candidate submissions only from agencies on our preferred supplier panel through the NCS Agency Portal.
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📌 Senior Client Service Manager (Testing & Quality Services) (Sydney)
🏢 NCS Australia
📍 Sydney