Job Description
Business Operations Manager Tourism & Holiday Parks Belgravia Health and Leisure Group Pty Ltd•Melbourne, VIC, AU
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Job Description
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Lead multiple tourism and holiday park operations
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Drive commercial growth, performance and continuous improvement
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Coach high-performing Park Managers and regional teams
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Lead a multi-site tourism portfolio, drive commercial performance, develop leaders and deliver exceptional operational outcomes.
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Are you a commercially astute operations leader with a passion for driving performance across multiple sites?
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Belgravia Parks is seeking an experienced Business Operations Manager to lead a diverse regional portfolio of tourism and holiday park facilities. Reporting to the Chief Operating Officer – Tourism, this pivotal leadership role will drive operational excellence, commercial success, guest experience standards, and continuous improvement across multiple locations.
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This is an exciting opportunity for a strategic and hands-on leader who thrives in fast-paced environments, enjoys developing high-performing teams, and can balance operational, financial, and stakeholder priorities.
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The successful incumbent may be based in Victoria, with flexibility to travel to South Australia as required.
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What You'll Be Doing
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Lead operational performance across a multi-site tourism portfolio
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Coach, mentor and develop a team of Park Managers to achieve excellence
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Drive financial performance through budgeting, forecasting and KPI management
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Ensure compliance with safety, risk, governance and contractual obligations
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Support business growth, contract retention and new opportunities
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Build strong relationships with Councils, community stakeholders and key partners
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Identify and implement continuous improvement initiatives and operational efficiencies
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Oversee capital works programs and asset performance across the portfolio
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Use data and insights to inform decision-making and enhance business outcomes
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What You'll Bring
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Extensive experience managing multi-site or multi-unit operations
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Proven success delivering robust commercial and financial outcomes
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Strong financial acumen, including budgeting, forecasting and performance analysis
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Demonstrated ability to lead, engage and develop high-performing teams
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Experience managing complex stakeholder relationships
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Excellent communication, coaching and influencing skills
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A proactive and solutions-focused approach to continuous improvement
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Tourism, hospitality, holiday parks or facilities management experience
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Community-focused or contract management environments
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Exposure to Power BI or similar reporting platforms
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Knowledge of grounds, horticulture or asset management operations
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Why Join Belgravia Parks?
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At Belgravia Parks, you'll be part of a purpose-driven organisation that creates exceptional experiences for guests and communities across Australia. We are committed to innovation, operational excellence, inclusion, and developing our people to achieve outstanding results.
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Required Checks & Certifications
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Current First Aid and CPR Certification
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Working with Children Check (or equivalent)
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National Police Check
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We value diversity and encourage people from different backgrounds to apply, including Aboriginal and Torres Strait Islander peoples, people from culturally and linguistically diverse (CALD) backgrounds, people of any age or gender, people identifying as lesbian, gay, bisexual, trans and gender diverse, intersex and/or queer (LGBTIQA+) and people with disability.
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We are committed to providing a child safe environment. Please refer to our child safety framework. Successful applicants will be required to obtain a national police check and a Working with Children check.
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📌 Business Operations Manager Tourism & Holiday Parks (New South Wales)
🏢 Belgravia Health & Leisure Group
📍 New South Wales