Head of Broking Operations & Experience
Senior Leadership Opportunity | Melbourne
An exciting opportunity for an experienced insurance broking leader to join a large national insurance broking network in a highly influential senior leadership role.
Reporting to the Executive General Manager – Broking and acting as their 2IC, you'll shape how the business supports its national broker network, with a focus on improving broker experience, operations, technology, systems and service delivery.
The Role
Lead and improve the operational experience across the broker network
Drive operational strategy, efficiency and continuous improvement
Improve technology, broking applications, systems and automation
Develop solutions across distribution, trust accounting and broker support
Monitor service delivery and operational performance
Support broker onboarding and transitions
Partner with senior stakeholders to solve complex operational challenges




Develop team capability through coaching and robust people leadership
About You
We're looking for a senior broking or broking operations leader with a strong understanding of how insurance brokerages operate.
Ideally bring 10+ years' insurance/broking experience, strong commercial acumen and enough technical broking knowledge to build credibility with experienced brokers.
You'll be strategic, solutions-focused and commercially minded, with strong people leadership skills and experience improving technology, systems, processes or operational performance.
The Opportunity
This is broader than a traditional Head of Operations role. You'll have the opportunity to influence how a significant national broker network operates and supports its brokers.
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📌 Head Of Broking Operations & Experience (Melbourne)
🏢 Fuse Recruitment
📍 Melbourne