Turn travel dreams into unforgettable journeys.
At
Hurtigruten
, we've been exploring the Norwegian coastline for more than 130 years, creating authentic and sustainable travel experiences that connect guests with Norway's spectacular nature, culture and heritage. Today, our voyages continue to inspire travellers from around the world, combining tradition with innovation and a commitment to responsible tourism.
As demand for travel to
Norway, the Nordic region and Arctic destinations such as Svalbard
continues to grow, we're looking for an experienced and commercially driven
Travel Consultant
to join our Melbourne team.
This is more than a customer service role. We're seeking a passionate travel professional who thrives on building relationships, identifying opportunities, and converting enquiries into bookings while delivering exceptional customer experiences.
About the Role
As a Travel Consultant, you will be the first point of contact for both travel trade partners and direct customers across the Asia-Pacific region. Through phone, email, chat and virtual consultations, you'll inspire travellers, provide expert advice, and guide them through the booking process for some of the world's most sought-after destinations.
Success in this role requires a strong sales mindset, excellent communication skills, and the ability to confidently match customer needs with the right Hurtigruten experience.
This is a
full-time office-based position in Melbourne
, working Monday to Friday within an
08:*****:00 availability window
.
Key Responsibilities




Deliver exceptional consultative sales and service to both direct guests and travel agent partners
Maximise every sales opportunity through inbound and outbound interactions
Identify customer needs and recommend the most suitable Hurtigruten products and experiences
Achieve individual sales and revenue targets
Confidently present product features, benefits and upgrades to increase booking value
Provide accurate and professional advice on our cruise and tour offerings
Build strong relationships with customers and travel partners
Follow up enquiries and quotes in a timely and proactive manner
Resolve customer concerns with professionalism and ownership
Maintain accurate customer records and booking information in company systems
Collaborate with colleagues across sales, operations and support teams to ensure an outstanding customer experience
Support other markets or business areas when required
Participate in training, development initiatives and product learning opportunities
What We're Looking For
Essential
Minimum
3 years' experience in a travel sales, reservations, travel consultant or customer service role
Proven track record of achieving sales targets and converting customer enquiries
Strong telephone, email and customer communication skills
Ability to build rapport and influence purchasing decisions




Excellent written and verbal English
Strong organisational skills and attention to detail
Ability to manage multiple priorities in a rapid-paced environment
Confidence using CRM systems and Microsoft Office applications
Desirable
Travel industry qualifications
Experience working with cruises, touring products or premium travel experiences
Knowledge of Nordic, Arctic or expedition travel destinations
Experience working with travel agency partners
What Makes You Successful
You are:
Passionate about travel and creating memorable customer experiences
Commercially minded and motivated by achieving results
Proactive, self-motivated and accountable
Resilient and comfortable working towards targets
A strong relationship builder with excellent listening skills
A cooperative team player who enjoys working in a global environment
Quick to learn new systems, products and processes
Aligned with our values:
We Inspire, We Empower, We Care, We Explore
What We Offer
Competitive starting salary of
AUD 65,000 plus sales bonus
Attractive incentive structure that rewards performance
Superannuation and wellbeing benefits
Career development opportunities within a global travel company
Industry-leading product training and ongoing learning
Opportunities to experience Hurtigruten voyages and destinations
A supportive and collaborative team environment
A workplace that values diversity, inclusion and equal opportunity
The opportunity to represent one of the world's most iconic travel brands
#J-*****-Ljbffr

📌 Travel Consultant, Melbourne
🏢 Hurtigruten
📍 Melbourne