We are seeking an experienced Service Now Senior Technical Consultant to join a high-performing delivery team working across enterprise-scale Service Now implementations and transformations. This role requires a technically strong consultant who can lead design discussions, produce high-quality documentation, and drive successful client outcomes across complex Service Now environments.

Key Responsibilities

- Lead technical design and implementation across Service Now modules.
- Produce comprehensive High-Level Design (HLD) and Low-Level Design (LLD) documentation.
- Develop and maintain detailed build documentation aligned to delivery standards.
- Configure and customize Service Now solutions in line with best practices.
- Facilitate and lead client workshops and trainings (requirements gathering, solution design, playback sessions).
- Provide architectural guidance on integrations and cross-platform solutions.
- Collaborate with functional consultants, developers, and client stakeholders.
- Ensure governance, scalability, and maintainability of delivered solutions.
- Engage in delivery projects, supporting the lifecycle of enterprise application projects.
- Assist with the execution of functional testing of less complex assigned applications.
- Participate in discussions around process design and configuration.
- Maintain documentation, support system testing and authorizations.
- Maintain reports on project status and deliver progress reports.
- Assist with the technical preparation of business process workflows and procedures.
- Assist with the preparation of end-user documentation and user manuals.
- Participate in process design workshops and configuration discussions.

Required Experience & Skills

- Strong hands-on experience implementing Service Now solutions (5+ years preferred).
- Proven experience with HRSD (Human Resources Service Delivery) and SPM (Strategic Portfolio Management).




- Experience designing and delivering integrations.
- Integration experience with SAP Success Factors (highly desirable) or strong general integration experience (REST, SOAP, MID Server, Integration Hub, APIs).
- Strong understanding of Service Now platform architecture and best practices.
- Experience leading workshops and engaging senior business stakeholders.
- Ability to translate business requirements into scalable technical solutions.
- Excellent documentation skills (design and build artifacts).

Certifications (Mandatory / Highly Desirable)

- Service Now Certified System Administrator (CSA).
- Certified Implementation Specialist (CIS) – HRSD (preferred).
- CIS – SPM (preferred).
- Additional certifications (Integration Hub, ITSM, or other modules) highly regarded.

Personal Attributes

- Confident communicator with strong stakeholder management capability.
- Commercially aware and outcome-focused.
- Able to lead technical discussions and provide credible architectural direction.
- Detail-oriented with strong governance discipline.

Why Apply?

- Enterprise-scale transformation programmes.
- Hybrid working flexibility across Sydney, Melbourne, or Brisbane.
- High-performing Service Now delivery environment.
- Chance to influence architecture and strategic design decisions.

If you are a technically strong Service Now professional looking to step into a senior leadership role within delivery, we would like to hear from you.

Workplace type

Hybrid Working.

Equal Opportunity Employer

NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category.

Join our growing global team and accelerate your career with us.

📌 Senior Technical Consultant ServiceNow (Sydney)
🏢 Ntt Data
📍 Sydney