Position Title: Participant Support Officer (APS4 Equivalent)

Location: Wollongong

Contract Duration: Initial contract to December 31st with strong potential for long term extensions

About the Role

Are you a compassionate, organized professional who thrives on helping others navigate important services? We are seeking a dedicated Participant Support Officer to join a supportive team environment where your empathy and attention to detail will directly enrich the lives of community members.

In this rewarding role, you will provide thoughtful administrative and operational support to ensure individuals and their families receive the clear guidance and care they deserve. You will play a vital part in listening to participant needs, managing daily workflows, and helping people access the tailored support pathways they require.

Key Responsibilities

- Actively listen to participants, families, and stakeholders to understand their needs and provide sensitive, tailored guidance.

- Conduct desktop reviews and transpose accurate information into specialized online systems.

- Manage daily workflow allocations, prioritize tasks, and contribute recommendations to assist the broader team.

- Handle complex participant enquiries with patience, empathy, and clear communication.

- Undertake suitability assessments to help connect participants with appropriate planning streams.

- Make warm outbound calls to participants, providers, and key community stakeholders.

- Collaborate closely with team members,



offering mutual support and contributing to process improvements.

What You Will Bring

- A warm, empathetic communication style with exceptional active listening skills.

- The ability to remain calm, thoughtful, and reassuring when handling sensitive or challenging conversations.

- Sound organizational abilities to manage competing priorities with care and accuracy.

- Capability to interpret and apply policy guidelines and administrative frameworks thoughtfully.

- Experience using computer software applications, including database tools and Microsoft Office.

- A collaborative mindset and a passion for making a positive difference in the community.

Why Apply?

This position offers a wonderful opportunity to contribute to meaningful social outcomes while developing your qualified career. You will enjoy a warm, supportive workplace culture that values continuous learning, flexibility, and peer collaboration. While the initial engagement runs through to December, there is a strong likelihood of long term extensions for successful candidates.

How to Apply

If you are ready to bring your supportive nature and strong organizational skills to a purpose driven team, we would love to hear from you. Please submit your resume along with a brief cover letter outlining your suitability for the role.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

📌 aps4 participant support officer | wollongong
🏢 Hr Partners
📍 Wollongong