Integration & Customer Readiness Specialist TfNSW Grade 8 - 16 Month Temporary Opportunity

Organisation/Entity: Transport For NSW

Job category: Projects

Job location:

Sydney, NSW, AU, 2020

Job reference number: 111221

Employment type: Fixed Term Full-Time

Salary range: $141678.0-$158677.0

You can create a unique and lasting impact on our people.

Here's your chance to design and deliver efficient, customer-focused services that also enhance accessibility, sustainability and overall quality of living for more people than you've imagined.

In this role, you'll:

Support the delivery of Customer Touchpoints, Assets, and Systems (CTAS) across multiple projects and initiatives, applying Integration & Customer Readiness (I&CR;) frameworks to enable customer-focused outcomes and Day 1 readiness.

You'll maintain delivery discipline, track outcomes, and support governance processes by identifying and escalating risks, blockers, and trade-offs to inform decision-making.

The Integration & Customer Readiness Specialist will also be responsible for:

• Coordinating CTAS deliverables and artefacts across assigned work packages, maintaining requirements registers, interface logs, journey maps, and acceptance evidence to support auditable decision-making.

• Preparing and maintaining delivery and readiness plans aligned to scope, focused on Day 1 outcomes and risk mitigation.

• Supporting planning and scoping activities by coordinating inputs for budget estimates and forecasts, ensuring customer outcomes are embedded in project requirements.

• Supporting governance, risk management, and escalation by maintaining governance materials (e.g. agendas, briefs, RACI), tracking risks, issues, and dependencies, and escalating blockers as required.





• Capturing lessons learned and contributing to the continuous improvement of integration, design management, readiness frameworks, tools, and guidelines.

• Building strong relationships with technical, operational, and design stakeholders to maintain alignment and delivery momentum.

This is a fixed term full-time position (up to 31 December 2027) offering hybrid working options from our Elizabeth Street, Sydney office.

For more information on this position and business unit, view the role description and information pack.

About you

You have relevant tertiary qualifications or demonstrated equivalent qualified background and bring hands on experience coordinating delivery and readiness activities within large or complex organisations.

You are experienced in coordinating planning, detail design and readiness within large or complex organisations, ideally in transport, infrastructure, or customer experience environments.

You have a strong understanding of customer-focused integration, operational readiness, and service delivery requirements.

You have contributed to design management, analysis and implementation across the whole project lifecycle, ensuring work packages support feasibility, traceability, and readiness.

You are confident using governance tools and frameworks (such as RACI, risk and issue tracking, and change readiness) to support structured project delivery.





You communicate clearly with different audiences and engage stakeholders effectively, helping teams collaborate and stay aligned.

You can identify and analyse risks, issues, and dependencies to support informed decisions and continuous improvement.

You are forward-thinking, self-motivated and adaptable, using your creative mindset to embrace new ideas, technologies, and different ways to solve problems.

Candidates with a demonstrated background in design will be highly regarded, particularly those with experience creating and/or reviewing design documentation, including 2D drawings.

Who we are

Transport for NSW provides a safe, integrated, and effective transport system. We connect people, communities and industry every day.

Join us

Our workforce is as diverse as the community we serve. If you’d like further information on our inclusion and diversity initiatives, visit Transport careers.

Flexible work options may be available. Learn more via Flexible work options and policy

Apply today

Applications close 11:59 PM Sunday 20 September 2026

For any enquiries, please contact John Roberts at ************@TRANSPORT.NSW.GOV.AU.

Aboriginal people and people living with disability are supported throughout the recruitment process and at work, and we encourage you to apply. Visit Supporting Aboriginal People or Supporting People with Disability for more information or speak to your talent team member to arrange any adjustments to how you interact with us.

Learn more about how to apply via Our recruitment process | Transport for NSW

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📌 Integration & Customer Readiness Specialist TfNSW Grade 8 - 16 Month Temporary Opportunity (Sydney)
🏢 Transport For Nsw
📍 Sydney