Training Support Officer Clerk Grade 3/4

Location: State Headquarters / Wollongong

Full-Time Ongoing

- Opportunity to support the delivery coordination and administration of Incident Management training programs, workshops and exercises.
- Ongoing fulltime role with flexible working options available, noting that a minimum of 3 full days in State Headquarters is required.
- Work in a volunteer-based agency support communities of NSW.
- Attractive annual salary

About the Chance

As a Training Support Officer, you will provide administrative, logistical and project support services that enable the effective operation of the Incident Management Training Team. You will work with a broad range of stakeholders, coordinate training activities, maintain learner records and contribute to projects that support organisational capability development.

Key responsibilities include:

- Coordinating training courses, workshops, meetings and events.
- Managing participant enrolments, learner records and training data.
- Preparing reports, correspondence, briefing materials and training documentation.
- Providing stakeholder liaison and responding to enquiries from members and trainers.
- Supporting project activities, research and continuous improvement initiatives.
- Maintaining accurate records and databases across organisational systems.
- Coordinating travel, venues, resources and training logistics.

About the NSW SES
Our Mission: NSW SES saving lives and creating safer communities.

Our Vision: A trusted volunteer-based emergency service, working together to deliver excellence in community preparedness and emergency response.

The NSW SES serves the community as the lead agency for Floods, Storms and Tsunamis. We are recognised as the most versatile and widely used emergency service organisation in NSW. Our volunteers are highly skilled, experienced,



and well- trained in the wide variety of roles they perform.

With over 10,000 volunteers we are committed to protecting and supporting the diverse communities of NSW. Learn more here.

About You

We are looking for a motivated individual who:

- Has experience providing administrative and project support to busy teams.
- Demonstrates excellent organisational skills and attention to detail.
- Can manage competing priorities and meet deadlines.
- Has strong written and verbal communication skills.
- Is confident using Microsoft Office applications, particularly Word and Excel.
- Enjoys building positive relationships with a diverse range of stakeholders.
- Is passionate about supporting learning, development and operational capability.
- Has knowledge of AIIMS principles and incident management practices, or a willingness to develop competence in this area.

What we can offer you

- You will enjoy a 35-hour work week, with the potential for flexible work arrangements.
- You can enjoy a hybrid work environment, time in the office and time working from home.
- Attractive salary package up to $108,228.85 that includes superannuation and leave loading.
- Our work is meaningful and rewarding. The SES’s mission is saving lives and creating safer communities and you can be an important part of our work.
- We have attractive leave entitlements including parental, sick, flex and recreation leave.
- We care about our people.



We have Mental Health & Wellbeing programs and services to support our people and operational and leadership training and development opportunities to develop our people. Some of these include:
- Fitness Passport
- LinkedIn Learning
- Member Assist Program for free confidential counselling support
- Immunisation program.

Why Join Us?

This is an exciting opportunity to contribute directly to the development of NSW SES Incident Management personnel and support training that prepares members to respond to emergencies across Recent South Wales. You will work alongside a passionate team, gain exposure to state-wide capability development programs and contribute to initiatives that strengthen emergency management outcomes for communities.

How to apply
Your application MUST include as separate attachments the following information:

- A cover letter (maximum of two pages) responding to the essential requirements and your interest in the role;
- Responses to each of the two targeted questions (one page per response), and;
- An up-to-date resume of no more than four pages detailing your skills and experience relevant to the role.

Targeted Questions

Question 1
Describe a time when you coordinated a workshop, event or operational activity involving multiple stakeholders. What was your role, what challenges did you face and how did you ensure a successful outcome?

Question 2
Describe a situation where you used technology, data or business systems to improve an administrative process, reporting requirement or customer experience. What actions did you take and what was the outcome?

Want to Know More?

For more information about the role, please contact the hiring manager Ashley Boyle [email protected]

To view the role description click here.

Applications Close on Sunday, 27 September 2026 at 11:55 pm.

📌 Training Support Officer, Clerk Grade 3/4 (Wollongong)
🏢 State Emergency Service
📍 Wollongong