About the role

Overseeing the day-to-day operations of the accommodation and hospitality side of the business, supervising, coordinating and supporting staff across accommodation, housekeeping, guest services and other operational areas.

Key responsibilities

- Supervising, coordinating and supporting staff across accommodation, housekeeping, guest services and other operational areas

- Preparing staff rosters and allocating daily duties

- Recruiting, training and supporting staff as required

- Monitoring service standards and ensuring a positive guest experience

- Handling guest enquiries, feedback and complaints

- Coordinating accommodation operations, bookings and guest requirements

- Monitoring stock levels and coordinating the ordering of supplies

- Liaising with management, suppliers and contractors

- Assisting with budgets, operational costs and general administration

- Ensuring workplace procedures, health and safety requirements and company policies are followed

About you

- Previous experience in accommodation or hospitality management,



or a closely related supervisory/management role - minimum 1 year

- Experience in supervising and coordinating staff

- Strong organisational and communication skills

- Good customer service and problem-solving abilities

- The ability to work independently to manage prioritising tasks

- The ability to work effectively in a remote working setting

- Availability to work a flexible roster when required

We are seeking someone looking for a long-term opportunity who is able to commit to the position for at least 12–24 months.

If you have relevant hospitality management experience and are interested in working in one of Australia's most unique tourism destinations, we welcome your application.

Due to the remote location of the property, applicants with previous experience or qualifications in healthcare, nursing, first aid or another medical-related field will be highly regarded, although this is not an essential requirement of the position.

📌 Accomodation/ hospitality manager (Cape Tribulation)
🏢 Cape Reef Hotel
📍 Cape Tribulation