The Victorian Department of Health is seeking a Support Analyst to provide ongoing operational support and continuous improvement for enterprise SaaS solutions. You will help transition current SaaS solutions into BAU, manage configurations, access, testing and knowledge management, and monitor service performance against SLAs/OLAs.
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Ideal candidates will have a degree in CS/IT, familiarity with ServiceNow, and experience with IT service management, with a focus on delivering quality customer service
📌 ServiceNow Support Analyst - SaaS & ITSM Specialist (Victoria)
🏢 Victorian Department Of Health
📍 Victoria
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