Agency Department of Education and Training Work unit Resolution and Assurance Services, Quality

Standards and Regulation

Job title Admin and Business Systems Designation Administrative Officer 4

Coordinator

Job type Full time Duration Ongoing

Salary $79,664 - $90,824 Location Darwin

Position number 40865 RTF 356483 Closing 23/09/2026

Contact officer Melissa Russell, Senior Resolution Manager, Resolution Unit on 08 8999 5632 or

[email protected]

About the agency https://education.nt.gov.au/

Apply online https://jobs.nt.gov.au/Home/JobDetails?rtfId=356483

APPLICATIONS MUST INCLUDE A ONE-PAGE SUMMARY ABOUT YOU, A DETAILED RESUME AND COPIES OF YOUR

TERTIARY QUALIFICATIONS

Information for applicants – inclusion and diversity and Special Measures recruitment plans The NTPS values diversity. The NTPS encourages people from all diversity groups to apply for vacancies and accommodates people with disability by making reasonable workplace adjustments. If you require an adjustment for the recruitment process or job, please discuss this with the contact officer. For more information about applying for this position and the merit process, go to the OCPE website.

Aboriginal applicants will be granted priority consideration for this vacancy. For more information on Special Measures, go to the OCPE website.

Primary objective

Provide administrative coordination and business systems support to enable the effective operation of Resolution team within the Department of Education and Training (the department).

Context statement

Resolution and Assurance Services manages complex and sensitive complaints, investigations, internal reviews and audit activities in accordance with the department’s complaint resolution, integrity and risk management frameworks. The unit operates in a high-volume, high-risk workplace requiring strong attention to detail, sound judgement and strict confidentiality.





Key duties and responsibilities

1. Provide administrative and business system support to facilitate the efficient delivery of complaint management,

investigation, internal review and audit functions.
- Assist in the development and continuous improvement of business processes, systems and procedures to enhance operational effectiveness.
- Work closely with leadership in the collection, analysis and reporting of data to inform business intelligence, performance monitoring and continuous improvement.
- Undertake research, maintain accurate and secure records and prepare documentation for correspondence, briefs,

reports and other business outputs.
1. Maintain confidentiality and integrity of sensitive information in accordance with legislation and policy requirements.
2. Monitor generic email inboxes, initiate follow up action and handle general enquiries.

Selection criteria

Essential

1. Strong organisational skills and a demonstrated ability to work independently and collaboratively within competing

priorities and tight timeframes.
- Demonstrated ability to support and improve business systems and processes, including identifying issues, applying problem-solving skills and implementing practical solutions.
- Capability in the use of data management and visualisation platforms, such as PowerBI, Sharepoint or similar to inform business intelligence, performance monitoring and continuous improvement.
- Good written and oral interpersonal and technical communication skills.
- Understanding of confidentiality, information management and secure record keeping, including the ability to exercise discretion and escalate sensitive matters appropriately.

Desirable

1. Qualifications in office or business administration, data science, data visualisation or related field
2. Willingness to adopt emerging technologies

Further information The recommended applicant will be required to hold a current Working with Children Clearance notice.

📌 Admin and Business Systems Coordinator (Darwin)
🏢 NT Government - Department of Education and Training
📍 Darwin