Admin & Sales Assistant

Immediate Start | Joinery & Construction Industry

FORMA Joinery – Mansfield, Brisbane FORMA Joinery is looking for an organised, well-spoken and switched-on Admin & Sales Assistant to join our growing team.

This is a key front-office role in a fast-paced joinery business, working across residential and commercial projects. You will be one of the first points of contact for customers, suppliers, trades, designers, production staff and management.

This role suits someone who communicates clearly, learns quickly, stays organised under pressure and can keep multiple moving parts under control.

An immediate start is required. A handover will be provided by the current team member, so the successful candidate must be available to start quickly and be ready to absorb systems and processes from day one.

About the Role

The Admin & Sales Assistant plays an important part in controlling the early customer experience and supporting the flow of information through the business. You will be involved in booking leads, coordinating appointments, supporting customer communication, assisting with supplier and trade communication, helping manage job information, and supporting basic bookkeeping/admin tasks such as collating supplier invoices and receipts.

This is not just a basic reception role.

You will be helping keep the office, sales process and project communication organised so the rest of the business can operate properly.

Key Responsibilities

Customer & Lead Communication

- Answering incoming phone calls and enquiries professionally.
- Booking new leads and design consultations.
- Collecting key customer information before appointments.
- Communicating with residential and commercial customers.
- Following up with customers where required.
- Helping create a robust first impression of the company.
- Ensuring customer communication is clear, polite and accurate.

Sales & Office Support

- Supporting the sales/design team with appointment bookings and file preparation.
- Assisting with quote follow-ups and customer updates where required.




- Keeping job information organised and accessible.
- Helping ensure customer files are ready for the relevant team members.
- Supporting internal workflow between office, design, production and management.

Supplier, Trade & Project Communication

- Communicating with suppliers regarding delivery information, delays, updates and general project requirements.
- Assisting with booking or coordinating other trades where required for projects.
- Passing supplier delays or project issues to the correct internal team members.
- Helping ensure the right people are informed early when something affects a project timeline.
- Supporting communication between customers, suppliers, trades and the production team.

Basic Bookkeeping & Admin Support

- Collating supplier invoices as they come in.
- Organising receipts and basic expense documentation.
- Assisting with invoice and bill preparation for bookkeeping processes.
- Supporting basic Xero/admin workflows where required.
- Keeping financial admin documents organised for review and payment runs.
- Ensuring information is filed clearly and not left unresolved.

Full systems and training will be provided. The role does not require you to already know our internal systems, but you must be willing to learn quickly and follow procedures properly.

Who We Are Looking For

We are looking for someone who is:
- Well-spoken and confident on the phone.
- Professional in written and verbal communication.
- Organised and able to manage multiple tasks at once.
- Comfortable working in a fast-paced environment.
- Able to learn systems quickly.
- Reliable, punctual and proactive.




- Good at following processes and keeping information accurate.
- Comfortable communicating with customers, suppliers, trades and internal staff.
- Calm under pressure and able to prioritise.
- Willing to take ownership of their role, not just wait for instructions.

This Role Is Suited To Someone Who

- Enjoys being the communication hub of a business.
- Can handle customer enquiries professionally.
- Is comfortable working across admin, sales support and basic accounts tasks.
- Wants to learn how a real residential and commercial joinery business operates.
- Understands that good communication keeps projects moving.
- Can stay organised when there are multiple jobs, customers, suppliers and deadlines happening at once.

This Role Is Not Suited To Someone Who

- Needs a slow-paced or quiet admin role.
- Avoids phone calls or customer communication.
- Struggles to stay organised.
- Does not like learning new systems.
- Waits for every small instruction instead of thinking ahead.
- Cannot communicate clearly with different departments.

What We Provide

- Immediate start opportunity.
- Handover from the current team member.
- Company systems and training.
- Exposure to residential and commercial joinery projects.
- A growing business environment.
- The opportunity to become an important part of the office and customer experience.
- Support from management and internal teams.

Requirements

- Strong communication skills.
- Robust organisation skills.
- Ability to work in a fast-paced environment.
- Basic computer skills.
- Willingness to learn company systems.
- Previous admin, customer service, sales support, reception, bookkeeping or construction office experience is helpful but not essential for the right person.

Apply Now

If you are organised, confident with communication and ready to start immediately, we would like to hear from you. Role: Admin & Sales Assistant

Location: Mansfield, Brisbane

Start: Immediate

Handover: Available for the successful candidate

Company: FORMA Joinery

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