About the role

This role provides administrative support to the Building Services team, assisting with processes related to maintenance, gardening and home modifications work for clients. This role contributes to creating safe and functional living environments for our clients.

Key responsibilities

- Onboard MWP clients into our systems – Zoho CRM, Sandwai and Ascora – ensure accurate and timely data entry
- Respond to and follow up phone & email enquiries regarding building services, My Aged Care (MAC) processes and other general enquiries
- Assist team to manage referrals in the MAC portal
- Contact potential clients regarding our services
- Assist with quote & job creation, scheduling and management
- Maintain effective communication with other MWP staff, and external parties including tradespeople, subcontractors, occupational therapists and Support At Home providers
- Cultivate strong client relationships and communication: act as a point of contact for clients and other stakeholders, with open and timely communication. Develop positive working relationships with staff and clients
- Ensure adherence to MWP Care's policies and departmental standards throughout all projects
- Prioritise the health and safety of oneself and others within the workplace by taking necessary precautions
- Report all incidents, near misses, and potential hazards promptly




- Attend mandatory Work Health and Safety training as required
- Adhere to the Code of Conduct Policy at all times

About you

- Robust written and verbal communication skills, with a focus on empathy and cultural sensitivity
- High level computer skills and experience using CRM/customer management systems
- High degree of accuracy and attention to detail
- Be friendly and approachable and enjoy working as part of a team
- Strong organisational skills to ensure tasks remain on track
- First Aid Certificate or willingness to obtain one
- Current and clear Police Check
- Desired: Zoho or other CRM system experience
- Desired: Knowledge of Commonwealth Home Support Program (CHSP) and Support at Home program, and My Aged Care portal
- Desired: Work experience in a community-based organisation, particularly aged care or disability services

About us MWP Community Care is a vibrant and expanding organisation dedicated to enhancing the lives of elderly individuals by providing top-notch home modification and maintenance services. Located on Sydney's Northern Beaches, we work closely with clients under the Commonwealth Home Support Program (CHSP) and various Support at Home Package providers. Our core values are respect, empathy, and a steadfast commitment to our clients' well-being.

📌 Administration Assistant (North Narrabeen)
🏢 MWP Community Care
📍 North Narrabeen