Permanent Position with an Immediate Start

John Bossy Refrigeration & Air Conditioning is a SA based, family-owned, commercial refrigeration & air conditioning company.

We are looking for a permanent full-time Service Coordinator & Administrative all-rounder to join our team at Melrose Park, Monday-Friday, 8am to 4pm. Some overtime may be available.

You will be supporting our customers, technicians & managers by completing various tasks associated with the day to day running of our Service & Installation Departments. You will enjoy building relationships and be the first line of contact with our customers & suppliers.

General day to day duties:

- Organise & manage our breakdown service, new installations and preventative maintenance for both our refrigeration & air conditioning customers, with our managers & technicians, through our job management system.
- Support & liaise with customers by managing service requests through reception, emails and web enquiries as well as providing ongoing job updates.
- Develop & maintain the AHCO roster & routine preventive maintenance programs, including adding new or changing techs, customers & assets.
- Liaise with our managers & suppliers to create purchase orders as well as order, receive & allocate parts.
- Audit, update processes & templates, maintain data integrity & privacy in our job management system, providing feedback & training where necessary.
- Ensure customer satisfaction by supporting with issue resolution, including managing company Google reviews.




- Provide support towards the businesses OHS&W; requirements as well as monthly technician team meetings.
- Process credit card payments for customers as needed.
- Complete other administrative tasks, as required.

The ideal candidate will have:

- Excellent customer service & communication skills, both written & verbal.
- Excellent organisational & time management skills.
- Ability to multitask, prioritise & adapt to changing situations.
- High level of initiative & solid attention to detail.
- Have a positive outlook with a co-operative & collaborative approach and willingness to learn.
- Ability to work independently or as part of a team.
- 2 years’ experience in a similar role within the industry, highly desirable.
- Strong computer literacy in Microsoft Office Suite.
- Experience with ServiceM8 or similar job management software & MYOB, highly desirable.

To apply for this opportunity, please submit a cover letter and resume to: [email protected]

No phone queries please.

Only applicants that have been shortlisted will be notified.

Application Question(s)

- What is your expected annual base salary?
- How much notice are you required to give your current employer?

Experience:
- Customer service: 2 years (Preferred)
- Administration: 2 years (Preferred)
- Microsoft Office: 2 years (Preferred)
- Job Management Software: 2 years (Preferred)

Work Authorisation:
- Australia (Required)

Work Location: In person

📌 Administration Officer - Customer Support & Works Coordinator (Melrose Park)
🏢 John Bossy Refrigeration u0026 Air Conditioning
📍 Melrose Park