About the chance The position provides a high level of customer service, demonstrating understanding, empathy, patience and a positive attitude towards patients and colleagues.

The position provides an efficient appointment booking service for all patients and provide efficient utilisation of booking time available for clinicians. The position is responsible for supporting patient access to Oral Health's Standard Range of Services in in accordance with the Oral Health Services Waiting List Guideline and Eligibility Guideline.

The position provides a range of frontline and frontline support activities to support the Townsville Oral Health Service to deliver Service Agreement Key Performance Indicators.

These positions will be required to work across both the Kirwan Health and North Ward Health campuses. While employees will be rostered to specific work locations, operational requirements may necessitate changes to these locations at short notice.

PLEASE NOTE - There are multiple positions available.

About your new employer The Townsville Hospital and Health Service offers a dynamic and diverse healthcare environment, delivering high-quality, patient-centred care across a broad range of clinical services. As a leading tertiary and referral service, you will have the opportunity to work alongside multidisciplinary teams, contribute to complex care, and engage in continuous professional development.

We are committed to supporting growth opportunities through structured pathways, education and training opportunities, and strong partnerships with organisations such as James Cook University.

With flexible work options, a strong focus on wellbeing, and access to vibrant and diverse North Queensland communities, you can enjoy both professional fulfilment and a relaxed, high-quality lifestyle.





The ideal applicant will be someone who has proven ability and can demonstrate the following:

- Ability to obtain a thorough understanding of and communicate Oral Health's Standard Range of Services in in accordance with the Oral Health Services Waiting List Guideline and Eligibility Guideline to patients and/or their carer/parent.
- Demonstrated capability to de-escalate difficult situations.
- Proficient skills in data entry with a high level of accuracy in a patient information system.
- Capacity to maintain the strictest confidentiality with patient information.
- Ability to prioritise multiple tasks in a fast-paced clinical environment.
- Ability to work as part of a team and independently when required.
- Knowledge and understanding of the relevance and application of values-based workplace behaviours and attributes.

Role requirements

- This is a Vaccine Preventable Disease (VPD) risk role. Hepatitis B, Measles, Mumps, Rubella, Varicella, Pertussis and Tuberculosis.

Please refer to the Role Description for further details.

Competitive salary and benefits:

We offer attractive remuneration packages and generous leave entitlements.

- Salary range: $3129.60-$3480.40 p.f. / $41.17 - $45.79 p.h. (AO3)
- 4 weeks annual leave with 17.5% loading
- 12.75% employer contribution to superannuation
- Locality allowance
- Plus Salary Sacrificing options may be available

Apply now Enquiries are welcome: Melissa Crawford on (07) 4433 9919 4433 9919)

Apply ONLINE: https://apply-springboard.health.qld.gov.au/jobs/QLD-TV692101

Applications close: Sunday, 27 September 2026

Unsolicited resumes from recruitment agencies will not be accepted.

Please download the Role Description from the `Documents' section below for application/interview preparation and future reference.

📌 Administration Officer - Townsville Oral Health Services
🏢 Townsville Hospital and Health Service
📍 Townsville