Full-time | Permanent | Onsite

About the role

LegalStream is looking for a motivated and organised Administrative Support Officer to join our Mortgage Settlements and Secured Recoveries teams.

This is a full-time, permanent, onsite position based in our Sydney CBD office. This role is office-based and does not offer hybrid or work-from-home arrangements.

Whether you're starting your career in administration or have some previous administrative or customer service experience, this is a great opportunity to build your skills, gain experience in a professional services environment and develop your career with a growing Australian business.

You’ll work closely with experienced team members and receive ongoing training and support to help you succeed in the role.

Key responsibilities

- Responding to inbound calls and emails from brokers, solicitors and other stakeholders
- Reviewing client notes and system information to assist with queries and requests
- Accurately entering and updating information across internal systems
- Providing timely and qualified customer service
- Assisting with general administrative tasks and day-to-day team requirements
- Following established processes and procedures to ensure work is completed accurately and efficiently
- Supporting the broader team as required

About you We’re looking for someone who is reliable, organised and keen to learn. You’ll ideally have:

- Strong organisational and time management skills




- Good computer literacy and confidence using Microsoft Office
- Excellent verbal and written communication skills
- Strong attention to detail and accuracy
- A proactive, positive and can-do attitude
- The ability to work effectively in a fast-paced, team-oriented environment
- A professional telephone manner and presentation
- A customer-focused approach
- The ability to learn new systems, processes and tasks quickly

About us LegalStream is a proudly Australian-owned company providing end-to-end mortgage processing, secured recoveries and property support services to lenders, brokers and solicitors across Australia.

We’re a growing business that values professionalism, teamwork and continuous development. As our business continues to grow, we’re looking for people who want to grow with us.

What we offer

- Full-time, permanent employment
- A great Sydney CBD office location
- A stable and growing Australian-owned business
- Comprehensive training and ongoing support
- A supportive and professional team environment
- Opportunities for career progression and development
- Regular social events organised by our in-house Social Committee
- The opportunity to develop valuable administration, customer service and professional services skills

If you’re looking for your first step into a professional office environment or are ready to take the next step in your administrative career, we’d love to hear from you.

📌 Administrative Support Officer (Sydney)
🏢 LegalStream
📍 Sydney