Aged Care Services Operations Coordinator- Ramingining The Aged Care Services Operations Coordinator is responsible for coordinating the day-to-day operations of the service to deliver safe, high-quality, person-centred care that enables clients to live safely and independently in their communities, maintaining connection to country and family. The role embeds culturally safe practices and ensures services are well-managed, compliant with the Aged Care Act 2024, Strengthened Quality Standards, and Statement of Rights, and responsive to community needs, including overseeing case management through referral, assessment, and co-designed care planning

What you'll do

- Coordinate the day-to-day operations of Aged Care Services team to ensure effective and effective management of staff and resources.
- Lead, mentor, train, and coach service support staff, promoting teamwork, positive attitudes, consistency, safety, and high performance in quality care.
- Oversee and manage employee performance management, recruitment, retention, and conflict resolution whilst maintaining compliance with EARC policies and procedures.
- Manage local support staff recruitment, rostering, timesheet preparation, staff attendance, procurement, maintenance and general administration duties pertaining to the management of the service.
- Manage, review, and monitor individual care plans, budgets, resources, supports, and client assessments to develop and deliver effective, person-centred services that reflect client rights and preferences, including fulfilling direct care duties as required.
- Promote a safe working environment that protects the welfare of self, colleagues, and participants, adhering to WHS, risk management, incident/SIRS, complaints and continuous improvement principles.
- Develop positive and professional working relationships with participants,



carers and families, colleagues, and stakeholders to ensure a holistic and well- rounded approach to person-centred care.
- Complete reporting and documentation, including e-Tools and progress notes, to meet industry standards, organisational deadlines, and funding and legislative requirements.
- Actively participate in all offered training and development opportunities.
- Comply with all Workplace Health and Safety Policies and Procedures.
- Other duties as reasonably directed by Regional Manager - Aged Care Services.

What you'll bring Essential:

- Must have, or be able to obtain and maintain, a current NDIS Worker Screening Clearance.
- Must hold a minimum Cert III in Individual Support (Aging and/or Disability), or the willingness obtain within the first 3 months of employment.
- Demonstrated knowledge and understanding of Aged Care legislation, program guidelines and person-centred care management principles.
- Experience in the use of aged care electronic platforms, client management systems and relative Government portals.
- Demonstrated ability to effectively manage data collection, complete documentation and to meet required deadlines.
- Previous experience supervising staff teams.
- Proven ability to assess complex problems and make recommendations for solutions
- using creative and critical thinking.
- Advanced oral, written and interpersonal communication skills, including effective stakeholder engagement,



active listening and experience in navigating conflict and challenging situations.
- Proven effective time management with the ability to work autonomously.
- Proficiency with the Microsoft Office Suite (particularly Word, Excel, and Outlook) and an ability to learn new software.
- Must hold a current C Class Drivers Licence.

Desirable:

- Other relevant or related qualifications.
- First Aid and CPR qualifications, or willingness to obtain.
- Hold a food safety qualification, or the willingness to obtain.
- Previous experience living and/or working in remote Australian First Nations' communities.
- Demonstrated high level of cross-cultural awareness to ensure effective participation in a multi-cultural workplace.
- Awareness of issues affecting First Nations People in Australia.

Why join us?

- Market-competitive salary: Level 7 - $105,120.53 to $111,152.46 per annum (excl. super)
- 6 weeks annual leave + 17.5% loading
- Relocation assistance and accommodation provided for the successful candidate
- Ongoing training, development, and growth opportunities opportunities

How to Apply Applications close: 27th September 2026 Apply via our website: eastarnhem.nt.gov.au/employment/positions-vacant

All applicants must address the selection criteria outlined in the Position Description. Applications that do not address the selection criteria may not be considered.

To view the Position Description, please copy the link below and open it in a new browser window:

https://irp.cdn-website.com/79fa6d12/files/uploaded/Aged+Care+Services+Operations+Coordinator+-+Position+Description.pdf For further information: Contact Patchouli Cross, Regional Manager - Aged Care Services [email protected]

Only shortlisted applicants will be contacted.

📌 Aged Care Services Operations Coordinator - Ramingining (Darwin)
🏢 East Arnhem Regional Council
📍 Darwin