Indigeco is recruiting an APS4 Senior Service Support Officer for our Commonwealth Government client based in Maroochydore. This is a 12 month labour hire contract opportunity supporting a national mental health and wellbeing service for veterans, Defence service members and their families.

This role provides frontline customer service, telephony, reception and administrative support within a multidisciplinary service delivery environment. You will manage initial client and stakeholder contact, support regional clinical teams and help ensure clients receive professional, timely and respectful service.

THE COMPANY

Our client is a Commonwealth Government agency delivering important services to the veteran and Defence community. This is an opportunity to contribute to meaningful work in a professional, supportive and service-focused environment.

YOUR RESPONSIBILITIES

- Undertake frontline telephony duties and manage initial client and stakeholder contact
- Provide front-of-house, reception and administrative support across service delivery streams
- Use multiple ICT systems to manage client information and support service delivery requirements
- Support queue management, telephony schedules, service standards and process queries
- Maintain accurate data entry, records and administrative information in line with required procedures
- Participate in scheduled learning, development and coaching activities




- Provide administrative training assistance and work collaboratively as part of a remote administrative team

YOUR REQUIREMENTS

- Current Baseline security clearance is mandatory
- Australian citizenship is required to be employed in the Australian Public Service as a labour hire worker
- Ability to complete a Nationally Coordinated Criminal History Check prior to commencement
- Current Working with Vulnerable People registration or Working with Children Check, or ability to obtain one
- Experience in administration, customer service, reception, telephony or service support
- Strong communication skills with the ability to support clients and stakeholders respectfully and professionally
- Confidence using multiple systems, managing records and working to service standards or KPIs

YOUR PERKS

- Hourly payrate is $54.88 to $58.53 per hour
- 12-month labour hire contract with extension opportunity of up to 12 months
- Maroochydore location with 37.5 hours per week
- Meaningful role supporting veterans, Defence service members and their families
- Flexible arrangement may be discussed with the hiring manager

HOW TO APPLY If you are an experienced administration or customer service skilled with strong communication skills, Baseline clearance eligibility and a genuine interest in supporting veterans and their families, we would love to hear from you!

Apply now with your CV and a consultant from Indigeco will be in touch.

📌 Senior Service Support Officer (Maroochydore)
🏢 Indigeco
📍 Maroochydore