This is a relationship-first commercial role. You won't be cold calling strangers or chasing new logos — you'll be the primary point of contact for a defined portfolio of RMS's Tier 2 customers, protecting the revenue we've already earned and finding where it can grow.

Working closely with our Customer Success team, you'll help make sure customers recognise the value RMS delivers, and you'll build the commercial foundation and instincts that set you up for the next step in your career — Senior Account Manager.

What you'll be doing:

- Owning a defined book of renewals across assigned Tier 2 accounts, following our standard renewal process and escalation path
- Keeping an accurate, current renewal forecast in the CRM
- Partnering with CSMs and your manager on retention and recontracting conversations for at-risk accounts
- Spotting upsell and cross-sell signals and taking expansion opportunities from qualification through to close
- Running outbound engagement across the Tier 2 base, working accounts surfaced through Customer Success Qualified Leads (CSQLs)
- Building rapport with operational and finance-level contacts, and handing off context cleanly as opportunities progress
- Capturing customer and product feedback and routing it through the right channels
- Keeping pipeline, renewal, and contact data accurate and current in the CRM
- Actively building your product, commercial, and industry knowledge, with stretch opportunities to grow toward the capabilities

What you'll bring:

- 1–3 years in a client-facing commercial role — account management, customer success, or sales support — ideally within SaaS or technology
- Some exposure to account administration, renewals, or a defined portfolio, even if you haven't had full ownership yet




- Comfort engaging with operational and finance-level customer contacts
- Clear, confident written and verbal communication with customers and internal teams
- Strong organisation — able to manage a defined portfolio of accounts accurately and on time
- Developing commercial awareness — you're building your understanding of contracts, renewal cycles, and billing
- Comfort maintaining accurate, current records in CRM tools
- A collaborative mindset — you know when to ask for help and when to escalate to a senior colleague

Nice to have: a background in property management software, hospitality technology, or an adjacent SaaS vertical, and familiarity with CRM tools like HubSpot or Salesforce. Why RMS?

Growth and Progression

You will have the chance to expand your scope, develop new skills, and progress your career as the business scales.

Ownership and Autonomy

You are trusted to own your work and make decisions. We value accountability, initiative, and people who take pride in delivering outcomes.

Work That Matters

Your work will have visible impact. You will contribute to meaningful initiatives that shape how our platform evolves and how customers succeed.

Exposure to AI and Up-to-date Ways of Working

We actively invest in AI enabled capabilities and smarter ways of working, giving you the opportunity to learn, adapt, and build skills that matter for the future.

Flexible, Hybrid Working

We support flexible ways of working, balancing focus time at home with collaboration and connection when working together in person.

Inclusive and Supportive Culture

We are collaborative, down to earth, and supportive. Diverse perspectives are welcomed, ideas are encouraged, and people are treated with respect.

📌 Account Manager (Melbourne)
🏢 RMS
📍 Melbourne