Bolton Clarke Groupone of Australia’s largest independent, not-for-profit providers of home care, retirement living and residential aged care, operating nationally and internationally. Bolton Clarke Residential group now has 88 Aged Care Homes across QLD, NSW, VIC, SA & WA, with the inclusion of the Allity, McKenzie & Acacia Living Group.

About the role

We’re seeking a Manager, HCS Claiming and Billing to lead the finance and administrative functions supporting our Home and Community Support businesses across Australia.

Reporting to the Manager, Transaction Services, you’ll provide operational and people leadership across end-to-end HCS claiming and billing activity, from admission through to departure, ensuring processes are accurate, timely, compliant and aligned to operational and government deadlines.

Working closely with operations, finance, treasury and audit stakeholders, you’ll lead the team through change including system upgrades, process centralisation and government program reforms, while driving standardised procedures, process improvement and revenue maximisation opportunities.

This role is ideal for an experienced people leader with strong claiming, billing, transaction services or operational finance experience who is confident leading teams through complex systems, high-volume workflows and continuous improvement.

Key Responsibilities

- Lead, mentor and develop the HCS Claiming and Billing team through transition, system upgrades, process centralisation and government program reforms
- Oversee monthly funding and claims processes, including lodgements, reconciliations and reporting deadlines
- Drive process improvement by identifying pain points, completing root cause analysis and implementing standardised procedures
- Partner with senior operational leaders, finance, treasury and audit teams to improve efficiency, controls and service outcomes
- Support accurate billing, receipting,



funding maximisation and resolution of outstanding bank reconciliation items
- Act as a subject matter expert for HCS claiming and billing, including support for system upgrades and business enquiries
- Ensure the accuracy, integrity and compliance of finance systems, processes and operational deliverables

About You

- Certificate IV or Diploma in Business Administration or equivalent is desirable
- Demonstrated experience managing, mentoring and developing a team
- Solid stakeholder management and interpersonal skills at a leadership level
- Experience developing processes and implementing improvement initiatives in complex operational environments
- Advanced Microsoft Office skills and confidence working with complex business systems
- Strong attention to detail, problem-solving capability and ability to meet operational and government deadlines
- Experience in claiming, billing, reconciliations, transactional finance or service delivery environments will be highly regarded

Why Work For Bolton Clarke: Excellent work/life balance with shifts that suit your personal needs

- A caring team environment with strong clinical and allied health support
- Career progression and development opportunities
- Generous salary packaging and not-for-profit tax benefits – claim up to $18,550 tax free
- Private health insurance and gym discounts
- An Employee Assistance Program for staff and family

Apply Now: Our application process takes 10 minutes to apply, please follow the below link to start your application. Our commitment to diversity: At Bolton Clarke we expect our staff to respect and value differences in age, disability, race, nationality, ethnicity, sexual orientation, gender identity, intersex status and family or marital status.

Appointment to this position and ongoing employment is subject to your commitment to supporting diversity and inclusion.

If you have any further queries, please contact Troy Groves ([email protected])

📌 Claiming and Billing Manager (Brisbane)
🏢 Boltonclarke
📍 Brisbane