About Securecorp

At Securecorp, we pride ourselves on being a successful, progressive, and award-winning company. We deliver high-quality security, cleaning, electronics, and monitoring services nationwide across a diverse range of sectors, including retail, major events, corporate sites, aviation, and more.

Our commitment to reliability, integrity, and results drives everything we do. We are dedicated to providing stability, career growth, and professional development opportunities for our employees.

About the Opportunity

Securecorp is seeking an experienced Control Room Operator to join our team at a busy retail site in Frankston.

This is an excellent opportunity for a highly experienced security professional who has a strong background in control room operations, CCTV monitoring, access control and security systems.

The successful candidate will play a key role in maintaining the safety and security of the site by effectively monitoring multiple systems, identifying potential risks, responding to incidents and maintaining accurate records.

This role requires someone who is highly observant, computer literate, detail-focused and confident working with technology and security management systems.

Duties and Responsibilities

As a Control Room Operator, your responsibilities will include:

- Operate and monitor the site's control room and associated security systems
- Monitor CCTV cameras and identify suspicious activity, security risks and incidents
- Monitor and manage access control systems, including authorised and unauthorised access
- Monitor alarms and respond appropriately to security and emergency events
- Coordinate and communicate with security officers, site management and emergency services when required
- Review CCTV footage and provide accurate information to assist with investigations
- Maintain detailed control room logs, incident reports and security records




- Record and escalate incidents in accordance with site procedures
- Monitor multiple systems simultaneously while maintaining a high level of attention to detail
- Identify potential security threats and take appropriate action
- Assist with investigations through accurate reporting, information gathering and CCTV review
- Maintain a professional and vigilant presence within the control room at all times
- Ensure all control room procedures and site security protocols are followed

Key Selection Criteria We are looking for an experienced security professional who can demonstrate:

- Previous control room experience is essential
- Strong experience working with CCTV and security monitoring systems
- Experience with access control systems and security technology
- Excellent computer skills and confidence working across multiple computer-based systems
- Exceptional attention to detail and strong observational skills
- Ability to monitor multiple screens, systems and information sources simultaneously
- Strong written and verbal communication skills
- Ability to accurately document incidents and maintain detailed records
- Sound judgement and the ability to remain calm and make decisions under pressure
- A qualified approach with a strong focus on security, safety and customer service
- Ability to work independently while also communicating effectively with the wider security team
- Previous experience in a retail, shopping centre or high-volume security environment will be highly regarded
- Current Victorian Security Licence




- Current First Aid & CPR certification

This position is suited to an experienced Control Room Operator who is confident with technology, security systems and access control. Applicants without previous control room experience may not be suitable for this position.

Rostered Hours

Monday 08:30 17:30 9:00 Tuesday 09:00 17:30 8:30 Wednesday 09:00 17:30 8:30 Thursday 09:00 21:00 12:00 Friday 09:00 21:00 12:00 Saturday Sunday Weekly Total 50.00

Employee Benefits

Recognition and Rewards: Celebrate your achievements through employee rewards and commendations.

Career Growth: Access opportunities for career progression and professional development.

Wellbeing Support: Access our Employee Assistance Program and wellbeing platform, including free health checks and exclusive discounts with major retailers, restaurants, fitness centres and more.

Skill Development: Develop your professional and personal skills through our range of online learning programs.

Join Securecorp

Are you an experienced security professional looking for a long-term opportunity where your control room and technology skills will be valued?

If you have a strong background in control room operations, CCTV, access control and computer-based security systems, we want to hear from you.

At Securecorp, we are committed to creating a diverse, equitable and inclusive workplace that reflects the communities we serve. We welcome applications from First Nations peoples, women, individuals of all ages and LGBTQIA+ communities.

Even if you don't meet every criterion, we encourage you to apply if you believe you have the experience and capability to succeed in this role.

Join Securecorp and become part of a qualified security team committed to keeping people, property and communities safe.

Securecorp Protective Services PTY LTD

Private Security Business Licence 805-434-70S

📌 Control room Operator (Frankston)
🏢 Securecorp
📍 Frankston