About the role

As a Customer Experience Specialist, you’ll play a key role in helping our customers achieve their financial goals. You'll provide tailored support by understanding their needs and connecting them with the right products and services here at Hume Bank. This role is based in the Goulburn Murray Region - Wangaratta, Corowa, Rutherglen and Howlong Branches.

This position is the perfect opportunity for you to deliver exceptional customer experiences and to build a career in the Financial Services Industry. Develop your career in a supportive, regionally based financial services organisation, focused on customer service excellence and making a difference in our local community.

We’re proud to foster a diverse, inclusive workplace where everyone feels they belong. We encourage male applicants to apply, as we are committed to building balanced and representative teams across all roles.

This is a full-time, permanent prospect, supporting our branch network in the Albury-Wodonga region.

What you can expect

- Work within our branches to deliver exceptional service to our customers
- Develop and maintain a thorough knowledge of our products and services and actively participate in continuous learning
- Cash handling including accurately processing transactions and end-of-day balancing
- Proactively assisting customers with their financial goals and increasing loyalty to Hume Bank
- Establish and maintain effective working relationships with customers and your team alike

In addition to the above, we also offer a competitive rate of $30.05 per hour. After 3 months in the role of Customer Experience Specialist and the successful completion of a Tier 2 qualification (arranged and funded by Hume Bank),



your hourly rate will increase to $31.58 per hour.

About you

- You love helping people and delivering great experiences for customers
- You have experience in or exposure to, exceptional customer service and handling cash
- You are comfortable with technology and a confident verbal communicator
- You actively seek information and answers and are a proactive learner
- You are enthusiastic and motivated to start your career journey with us

About Us Hume Bank exists to create a secure tomorrow – by connecting people and community through fair and accessible banking.

We’re customer-owned, which means our profits go back into better banking – not shareholder returns. We’re proud of that. It’s what shapes how we show up for our members and for the communities across our home markets in Albury-Wodonga and Geelong.

People who bank with us, stay with us. That trust has been built over decades of showing up locally, reinvesting in the community and genuinely putting members before margin. We know we’re a well-kept secret to many – and that’s exactly why we’re growing our brand and marketing capability right now.

We’re a regional bank with real agility, real community roots and a brand that’s finding its momentum.



If you want your work to land in people’s lives and make a difference – this is the place to do it.

Our Values are With Respect, Growing Together and Shaping Tomorrow and they’re the way we work.

Together, our money has real power. Come build something worth belonging to.

How to apply

If you are passionate about creating exceptional customer experiences and looking to build a career in the financial services industry, click apply, to submit your application (resume and cover letter).

If you're excited about this role but your experience doesn't align perfectly, we encourage you to apply anyway, just make sure to include a cover letter to let us know why you’d be a great fit for the team.

Applications close: Saturday 10 October 2026.

Hume Bank is an equal opportunity employer and welcome and encourage people from all backgrounds to apply. We are committed to building a culture that is inclusive, providing an ethical and diverse workplace where everyone is respected.

Our process

- Once the role is closed, we review all applications against the requirements, creating a shortlist for further review.
- If your application is successful, you may receive an initial screening call to further assess your suitability, before being invited to an interview.
- We conduct two rounds of interviews, with the first interview being held with the supervisor and a member of our People Team. You may be invited back to a shorter second round interview with the head of the department.
- The final stage is to compete some quick compliance checks, before (hopefully) receiving an offer.

We are committed to providing all applicants an outcome for their application.

📌 Customer Experience Specialist - Goulburn Murray Region (Corowa)
🏢 Hume Bank
📍 Corowa