Employment Type

Permanent

Closing Date

7 Oct 2026 11:59pm

Job Title

Customer Sales and Service Specialist

Job Summary

As a Customer Sales and Service Specialist, you are passionate about providing exceptional service to Telstra’s customers. You achieve this by delivering solutions that are designed to meet the unique needs of each customer and providing rapid responses to sales or service enquiries. You leverage your extensive knowledge of Telstra’s products and services to deliver commercially effective solutions that enable the team to deliver on targets and objectives.

Our MOB is growing and we are on the lookout for Customer Service Specialists to join our Townsville Call Centre Team.

The Role

As the First Nations Customer Sales and Service Specialist, you will join an Indigenous lead team that service our First Nations Customers, based in our in-office Townsville call centre. You have a passion for supporting MOB and the community,



demonstrated through providing high quality and specialised customer service over the phone to Telstra's First Nations and remote customers. You will be tasked with responding to customer sales and/or service enquiries relating to a range of Telstra products and services, delivering solutions uniquely designed for each customer.

Please note that this role operates Monday – Friday that may require Over-time with Shift allowances provided.

Who We Are

We're an iconic Aussie brand with a global footprint. Our purpose is to build a connected future so everyone can thrive. We're all about providing the best experience and delivering the best tech on the best network. This includes making Telstra the place you want to work. For you, that means a having career that grows with you and working with a team powered by human connection that prioritises wellbeing and choice.

What We Offer

- Additional Telstra day off & cultural leave
- Quarterly bonus scheme based on performan

📌 Customer Sales and Service Specialist (Townsville City)
🏢 Sourceo
📍 Townsville City