About the role

You'll be the first point of contact for BikeSportz, answering incoming calls, helping customers with everyday questions and keeping our office running smoothly day to day. It's a mix of phone based customer service and administration, working closely with our customer service, warehouse and Accounts teams.

What you'll be responsible for

Reception, Phone & Inbox

· Answer incoming calls promptly and professionally, resolving routine enquiries and directing specialist questions to the right person

· Monitor shared inboxes and respond to routine emails

· Welcome visitors, notify the relevant team member and keep reception tidy

· Take accurate messages and follow up any callback commitments

Customer & Order Support

· Provide order status, delivery tracking and stock ETAs

· Coordinate click and collect orders, including customer notifications and follow-up

· Enter manual and approved promotional orders, checking pricing, codes and account details

· Process payments, including EFTPOS and freight charges, and follow up backorders with the team

Warehouse & Delivery Coordination

· Work with the warehouse team to chase delayed, incomplete or flagged orders

· Track down what's holding an order up and keep customers updated

· Log missing,



incorrect or damaged delivery enquiries and hand them to the right person

Accounts Support

· Update customer account details and help with copies of invoices, statements and receipts

· Support customers through credit hold enquiries, escalating anything complex to Accounts

· Assist with basic payment enquiries and data entry for the Accounts team

Showroom & Office Coordination

· Restock and present product in the showroom, reporting low stock or damage

· Organise office and kitchen supplies, team lunches and events

· Handle approved flight bookings and general administrative support as needed

About you

You'll likely bring

· A confident, friendly phone manner and genuine enjoyment of helping people

· Strong organisation and follow-through across calls, emails and admin tasks without losing track of what's outstanding

· Comfort with computer systems, data entry and everyday office software

· Experience in customer service, reception or sales administration (cycling industry experience is not required)

Life at BikeSportz

· Supportive, collaborative team workplace

· Free coffee, fresh fruit and regular team lunches

· Exposure to a well established brand portfolio and a close knit team

· Proud to be Great Place to Work® Certified

📌 Customer Service and Office Coordinator (Braeside)
🏢 Bikesportz Imports
📍 Braeside