Christmas Customer Service & Operations Coordinator

Full-Time Casual | Byron Bay | Christmas Period Only

Join Byron Bay Gifts

We're looking for a friendly, organised and proactive person to join our team full-time over the busy Christmas period in our Byron Bay office. This is a full time casual position running through to approximately 22 December, ideal for someone who enjoys helping people, thrives in a fast-paced environment and takes pride in keeping things running smoothly behind the scenes.

Byron Bay Gifts delivers beautifully curated gift hampers Australia-wide, with a strong focus on premium gifting and supporting local Byron Bay and Australian businesses.

A Day In Your Shoes

- Processing online orders using Shopify and StarShipit
- Assisting customers via phone, email and live chat
- Helping resolve delivery, order and product enquiries
- Supporting day-to-day office administration
- Liaising with our dispatch team during our busiest period
- Working closely with our small team to keep everything running smoothly

What Makes You The Right Fit?

You are:
- Friendly, positive and professional
- Confident communicating with customers
- Highly organised and detail-oriented
- Comfortable juggling multiple priorities
- Calm under pressure during busy periods
- A proactive problem solver




- Reliable and happy to take ownership

Experience in customer service, administration, Shopify or e-commerce is highly regarded. However, we're happy to train the right person who brings a great attitude and strong computer skills.

We'd Love To See

- Previous customer service experience
- Experience working in an office environment
- Strong written communication skills
- Confidence using computers and learning new systems
- An interest in gifting and e-commerce
- Availability to work full-time throughout the Christmas period

Why Join Us?

- Friendly, down-to-earth team culture
- Beautiful office space in Byron Bay's industrial estate
- Variety in your day-to-day work
- Be part of a growing Australian gifting business
- Join us for our busiest and most exciting time of year
- Great coffee and food nearby

Position Details

Full-Time Casual – Christmas Period

Monday to Friday

8:30am – 4:30pm

Based in our Byron Bay office.

The position will run during our Christmas peak period and finish approximately 22 December 2026.

If this sounds like you, we'd love to hear from you.

Please send your resume and a short cover letter telling us why you'd be a great fit for the role.

📌 Customer Service & Operations Coordinator - Christmas Casuals (Byron Bay)
🏢 Byron Bay Gifts
📍 Byron Bay