- Customer Service
- Customer Solutions Consultant
- Springvale VIC
- Fixed Term Full Time

7/9/2026
- Join a fast-paced, supportive and customer-focused team
- Based in Springvale. Monday to Friday
- Retail, fuel & grocery discounts + milestone celebrations

About Us Adaptalift is one of Australia’s largest and fastest growing materials handling hire and sales companies. With over 40 years of heritage as a privately-owned, family-operated business, we employ over 600 people across Australia and Current Zealand. Our team members enjoy making a difference for our customers as part of a dynamic, values-led organisation where safety is at the forefront of everything we do. About The Role Due to ongoing growth, we have an exciting opportunity for a motivated and customer-focused professional to join our Customer Solutions Team , based at our National Corporate Head Office in Springvale .

As the first point of contact for customers nationwide, you will manage enquiries, resolve issues and ensure every interaction reflects our commitment to service excellence.

This is a contract position, offered for 12 months starting immediately. The position is located in Springvale,



working Monday to Friday, 9:00am–5:00pm and will be 10:00am-6:00pm during daylight saving. What You’ll Be Doing

- Acting as the first point of contact for customer phone enquiries across Australia
- Managing inbound calls including orders, product enquiries, quotes, service requests and general problem-solving
- Maintaining and updating customer records accurately within our CRM system
- Identifying trends in customer issues and recommending improvements
- Providing feedback to support continuous improvement within the team

About You:

- Previous customer service experience (industrial or commercial contact centre experience highly regarded)
- Excellent communication skills with a professional phone manner
- Intermediate computer literacy including CRM systems and MS Office Suite
- High attention to detail and strong organisational skills
- Solutions-focused mindset with confident problem-solving ability

Does this sound like you? This is your opportunity to step into a permanent, full-time role with long-term stability and progression.

📌 Customer Service Specialist - 12 Month Contract (Springvale)
🏢 Adaptalift Group
📍 Springvale