- Responsible for FS operation for more than one or more site

- Provide VIP Support and Team management

- Provide Install Move Add Change (IMAC), Break-Fix and end user support activities as required.

- Stage Build and Image systems with standard Client image (aka eCore).

- Complete special projects as requested by Customer.

- Provides technical training to more junior employees.

- Perform data collection/preservation activities as they relate to migrations and/or eDiscovery.

- Where required, provide support for the Manufacturing "Shop Floor'' handhelds, laptops and scanner devices.

Job Qualifications:

- Strong Communication Skills.

- Strong Analytic/Troubleshooting Skills.

- Solid understanding of MS Windows Operating Systems.

- Strong working knowledge of MS Office and basic business application.

- Strong Customer Support Skills.





- Minimum 3 - 5 years desk side support services.

- A+, MCP, MCSE or equivalent certification desired.

- Basic knowledge of networks, telecom, and compute/storage.

- Advanced knowledge of MacOS & iOS environment & administration.

- Advanced understanding of the MacOS imaging & end-point deployment process.

- Basic understanding of policy, user certificates and keychains design, management and deployment.

- Advanced knowledge of mobile device support

Pay: $4,500.00 – $5,000.00 per month

Experience

- Desktop support: 3 years (Required)

Work Authorisation

- Australia (Required)

Work Location: In person

📌 Desktop Support Engineer (Mulgrave)
🏢 Total IT Global
📍 Mulgrave