Ecommerce Fulfilment Coordinator

As a family-owned business with over 100 years of craftsmanship and service excellence, Wallace Bishop has built a strong reputation on exceptional service, superior craftsmanship, and steadfast values. With a rich history in skilled trades and a loyal customer base, we have established ourselves as a leader in the luxury jewellery and watch market. Wallace Bishop continues to thrive as a mid-to-high-end retailer, dedicated to offering exceptional products and experiences that create lasting memories for our customers through quality, tradition, and service. We are currently seeking a highly organised and detail-focused Ecommerce Fulfilment Coordinator to join our Ecommerce team at our Newstead Head Office.

This is an excellent opportunity for someone who thrives in a fast-paced environment, takes pride in accuracy and efficiency, and enjoys taking ownership of their work. Working across the fulfilment of online orders for Wallace Bishop, Hardy Brothers and third-party marketplace channels, you will play an important role in ensuring our customers receive the same exceptional experience online that they expect from our stores.

This is a full-time, Monday–Friday position, offering a great opportunity for someone looking to move away from a traditional retail roster while continuing their career within the jewellery and retail industry.

The Role

As our Ecommerce Fulfilment Coordinator, you will be responsible for coordinating the accurate and efficient processing, packing and dispatch of online customer orders.

Key responsibilities include

- Reviewing and accurately processing online orders
- Confirming customer,



payment and product details prior to fulfilment
- Picking and securely packing orders ready for dispatch
- Preparing shipping documentation and ensuring accurate labelling
- Monitoring inventory and identifying stock discrepancies
- Ensuring orders are fulfilled accurately and within required timeframes
- Providing order, tracking and delay updates to the Ecommerce Customer Service team
- Assisting with the resolution of fulfilment issues, including missing items and shipping concerns
- Processing returns and exchanges in accordance with company procedures
- Working closely with Ecommerce, Finance, Stock Office, Logistics and Warehouse teams
- Maintaining a clean, organised and productive fulfilment area
- Identifying opportunities to improve fulfilment processes and the overall customer experience

The role has a strong focus on accuracy and timely processing, with the position responsible for helping achieve order accuracy and processing in-stock orders within 24–48 hours.

About You

We're looking for someone who is process-driven, detail-oriented and takes pride in getting things right the first time. To succeed in this role, you should possess:

- Strong attention to detail and accuracy
- Excellent organisation and time-management skills




- The ability to work quickly and efficiently in a deadline-driven environment
- Confidence working independently and taking ownership of your workload
- A friendly, respectful and collaborative approach when working with others
- Strong written and verbal communication skills
- A practical, solutions-focused approach to problem solving
- Strong customer service skills and an understanding of the importance of the customer experience
- Proficiency in Microsoft Excel and Word

Previous experience in ecommerce fulfilment, logistics or customer service is highly regarded. Experience with inventory systems, eParcel, Pronto or Shopify, or previous experience within jewellery retail, would also be advantageous.

What We Offer

In return for your dedication, we offer an attractive salary package and generous staff discounts. You'll receive support from an experienced team committed to your success, along with opportunities for ongoing professional development and career progression within one of Australia's leading jewellery companies. You'll also enjoy the benefit of a Monday–Friday roster, 8:00am–4:00pm, based at our Newstead Head Office.

Please note: Due to the nature of our business and the importance of our peak Christmas trading period, an annual leave blackout period applies from October through January.

If you're organised, efficient and enjoy the satisfaction of seeing a process through from start to finish, we'd love to hear from you. Please submit your resume to apply.

Please note: Successful candidates will be required to provide a national police history check as part of the recruitment process with Wallace Bishop.

📌 Ecommerce Fulfilment Coordinator | Newstead Head Office
🏢 Wallace Bishop
📍 Newstead