Sofitel Brisbane Central is looking for an experienced and passionateReservations Managerto join our leadership team. Reporting to theDirector of Sales & Marketing, you will lead a talented team of Reservations and Guest Service professionals, driving reservation conversion, revenue performance and exceptional guest experiences from the very first interaction.

This is a fantastic opportunity for a commercially minded hospitality leader who loves developing people, maximising revenue and delivering service with a genuine touch of luxury.

What you'll be responsible for:

- Lead, coach and inspire the Reservations team to achieve exceptional sales and service results.
- Maximise reservation conversion, upselling opportunities and average room rate.
- Ensure every reservation enquiry is handled promptly, accurately and with a personalised luxury approach.
- Manage rates, inventory and distribution acrossOpera, TARS and GDS.
- Partner closely with theRevenueManager on pricing, yield management and revenue strategies.
- Ensure VIP, returning and regular guests receive personalised recognition and their preferences are delivered.
- Maintain strong collaboration between Reservations, Front Office, Guest Experience and Sales & Marketing.
- Monitor team performance, service standards and reservation handling times, providing ongoing coaching and development.
- Ensure accurate reservations, guest profiles, room inventory, packages, commissions and reporting.
- Champion continuous improvement and identify opportunities to enhance both revenue and the guest journey.

What we're looking for:





- 3–5 years' experiencein hotel reservations or a similar hospitality environment, with at least2 years in a supervisory or management role.
- Solid knowledge of hotel PMS, reservations and distribution systems, particularlyOpera, TARS or similar.
- Understanding ofrevenue management, yield strategies and room inventory optimisation.
- A confident and inspirational leader who enjoys developing and empowering people.
- Excellent communication, relationship-building and problem-solving skills.
- Highly organised, commercially focused and comfortable working in a fast-paced environment.
- A genuine passion forluxury hospitality and exceptional guest service.
- Relevant tertiary qualifications in Hospitality, Business or a related discipline are desirable.

Bring passion and dedication to excellence, and we will recognise your contribution with a variety of benefits, rewards and development opportunities. We also offer a range of wellbeing initiatives, including apps with content to help you feel at your best. Join us, and you can thrive as an individual as well as being part of a supportive and inclusive team.

Sofitel is the only French luxury hotel brand with a presence on five continents with 130 properties, in almost 40 countries. Sofitel Hotels offer contemporary hotels and resorts adapted to today's more demanding and more versatile consumers who expect and appreciate beauty, quality and excellence.

Sofitel is a part of the Accor Hotels group other affiliated brands within this company are Pullman, MGallery, Quay West, The Sebel, Grand Mercure, Novotel, Mercure, Ibis, Ibis Styles and Ibis Budget.

Source: this is an extract from the company's own website

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📌 Reservations Manager (Queensland)
🏢 Sofitel Brisbane Central
📍 Queensland