Head of Broking Operations & Experience

Senior Leadership Prospect | Melbourne

An exciting opportunity for an experienced insurance broking leader to join a large national insurance broking network in a highly influential senior leadership role.

Reporting to the Executive General Manager – Broking and acting as their 2IC, you’ll shape how the business supports its national broker network, with a focus on improving broker experience, operations, technology, systems and service delivery.

The Role

- Lead and improve the operational experience across the broker network
- Drive operational strategy, efficiency and continuous improvement
- Improve technology, broking applications, systems and automation
- Develop solutions across distribution, trust accounting and broker support
- Monitor service delivery and operational performance
- Support broker onboarding and transitions
- Partner with senior stakeholders to solve complex operational challenges




- Develop team capability through coaching and strong people leadership

About You

We’re looking for a senior broking or broking operations leader with a strong understanding of how insurance brokerages operate.

Ideally bring 10+ years’ insurance/broking experience, strong commercial acumen and enough technical broking knowledge to build credibility with experienced brokers.

You’ll be strategic, solutions-focused and commercially minded, with strong people leadership skills and experience improving technology, systems, processes or operational performance.

The Opportunity

This is broader than a traditional Head of Operations role. You’ll have the opportunity to influence how a significant national broker network operates and supports its brokers.

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📌 Head of Broking Operations & Experience (Melbourne)
🏢 Fuse Recruitment
📍 Melbourne