About the role

This is a wide-ranging medical reception and administration role. Mondays will require you to work confidently and autonomously at reception, so we are looking for someone who is comfortable taking ownership of the front desk, prioritising tasks and managing the day independently.

Key responsibilities

- Welcoming patients and providing excellent customer service
- Managing appointments, patient arrivals and departures
- Answering and managing incoming calls
- Medicare claiming, private billing and EFTPOS transactions
- Managing emails, referrals and patient correspondence
- Scanning and maintaining accurate electronic medical records
- Liaising with GPs, nurses and allied health practitioners
- Maintaining patient privacy and confidentiality
- General medical administration
- Ensuring reception and the day-to-day practice run smoothly

About you

- Previous medical reception experience is essential for this position
- Experience using Best Practice or a comparable medical practice management system
- Sound understanding of medical reception processes,



Medicare and patient administration
- Warm, personable and confident with patients
- Comfortable working independently and autonomously
- Highly organised with excellent attention to detail
- Calm and capable when managing competing priorities
- Reliable, proactive and willing to take initiative
- Professional with excellent written and verbal communication skills
- A supportive team member who enjoys working in a small practice environment

The Hours The position will initially include:

- Monday – full day
- Tuesday – morning
- Wednesday – morning
- Potential for Friday or Saturday mornings as the practice continues to grow

There may also be opportunities for additional hours and leave coverage.

About us

Well on Bay is a friendly, established General Practice and Allied Health clinic in Port Melbourne. We offer a welcoming and professional workplace with a supportive team of experienced GPs, nurses and allied health practitioners.

📌 Experienced Medical Receptionist Maternity Leave Position (Port Melbourne)
🏢 Well On Bay
📍 Port Melbourne