STILL HIRING!

We are currently recruiting for two remaining Front Desk Administrator positions.

We have recently successfully filled one of the available positions and are continuing the recruitment process for the remaining two roles.

Please note: If you have previously applied for this role and were unsuccessful during the interview process, please do not submit another application. If you didn't submit a COVER LETTER with your application you would not have been considered as is part of the application process.

We look forward to hearing from new applicants interested in joining our team.

Key responsibilities

As a Front Desk Administrator, you are responsible for providing all of Sanctuary Housing's guests with an accommodating experience by coordinating amenities and responding to their needs.

- Check guests in using the RMS system, ensuring all information and notes are accurately entered and completed
- Ensure all guests complete registration documentation prior to or upon arrival
- Allocate rooms to guests and provide clear directions and information about the premises
- Explain house rules, safety protocols, and fire evacuation procedures to new guests
- Handle and resolve guest enquiries or concerns in a timely and skilled manner or escalate to the relevant Case Worker when necessary




- Monitor daily room availability and prepare all required paperwork for guest extensions or new arrivals
- Liaise with housekeeping staff to ensure all rooms and facilities are maintained to a clean and presentable standard
- Answer and manage incoming phone calls, redirecting, taking messages as required and taking bookings placed via HOMESNSW.
- Perform general and ad-hoc administrative tasks including typing, photocopying, scanning, and managing emails
- Maintain adequate stock of office and administrative supplies to ensure the efficient operation of the reception and administration areas

About you

- Work experience as a Hotel/Motel Front Desk or Receptionist or similar role
- Experience with RMS or cloud-based software a must
- Proficient in MS Office
- Excellent communication and organisational skills
- Attention to detail and problem-solving skills
- Proactive approach with the ability to be a self-starter
- Ability to work autonomously and within a team environment
- Degree in hotel management is a plus

About us Sanctuary Housing NSW Pty Ltd provides accommodation and support services to guests placed with us via HOMESNSW.

There is room for growth within these roles into Managerial positions.

Application Process

Please submit a a COVER LETTER highlighting your relevant experience. SH will not consider any applications which are unable to submit a COVER LETTER.

📌 Front Desk Reception and Administrator (Ashfield)
🏢 Sanctuary Housing
📍 Ashfield