About the role

We are seeking a Full time Specialist Medical Receptionist to join the team at Sunshine Coast Diabetes and Endocrine Specialists in Buderim, Queensland. This is a full-time position that is integral to the smooth operation of our specialist practice. As a Specialist Medical Receptionist, you will be the first point of contact for our patients and will play a crucial role in delivering exceptional patient experiences whilst supporting the clinical and administrative functions of our endocrinology and diabetes services.

This position is based in office at our Buderim location.

What you'll be doing

- Greeting patients warmly and professionally, managing patient check-in and check-out processes with efficiency and care
- Scheduling and confirming patient appointments, optimising the appointment calendar to ensure smooth clinic operations
- Processing patient registrations, collecting relevant medical history and insurance information accurately
- Answering incoming telephone calls and directing enquiries to appropriate staff members or providing information about services
- Managing patient records and maintaining confidentiality in accordance with privacy legislation and practice policies
- Processing patient payments and invoicing, handling cash and electronic transactions securely
- Liaising with pathology services, imaging providers and other healthcare professionals to coordinate patient care and referrals
- Maintaining a clean, welcoming and organised reception area
- Providing administrative support to clinicians and management as required
- Utilising medical practice management software and other computer systems proficiently

What we're looking for

- Previous experience working as a medical receptionist or in a healthcare administrative role, ideally within a specialist medical practice
- Excellent communication skills, both verbal and written, with the ability to interact professionally with patients, clinicians and external healthcare providers
- Strong organisational and time management abilities,



with capacity to manage multiple tasks and priorities simultaneously
- Proficiency with computer systems and medical practice management software, with a willingness to learn current systems
- Knowledge of basic medical terminology and understanding of patient confidentiality and privacy legislation, including the Privacy Act 1988
- Ability to remain calm and professional in a busy healthcare environment, demonstrating patience and empathy towards patients
- Strong attention to detail and accuracy, particularly when handling patient information and financial transactions
- Flexibility and adaptability, with a collaborative approach to working within a small team
- Current knowledge of health insurance and Medicare processes would be advantageous

What we offer We are committed to creating a supportive and professional workplace where our team members can thrive. We offer competitive remuneration commensurate with experience and qualifications. Full-time employment provides job security and stability, with opportunities to develop expertise in specialist medical administration. We maintain a focus on work-life balance and provide a respectful workplace culture that prioritises the wellbeing of our staff.

About us

Our private practice is a dedicated specialist medical practice committed to providing comprehensive and compassionate care to patients with diabetes and endocrine disorders. We are passionate about improving patient outcomes and educating our community about diabetes and endocrine health. Our practice values professionalism, integrity, and a patient-centred approach to care.

We pride ourselves on maintaining a welcoming environment where patients feel supported and informed throughout their healthcare journey. Our team is dedicated to excellence in clinical practice and creating a workplace culture that reflects our commitment to both patient care and employee satisfaction.

Apply now

If you are interested in joining our team and believe you have the skills and experience to excel in this role, we would like to hear from you. Please submit your CV and a cover letter detailing your relevant experience to [email protected].

📌 Full time Specialist Medical Receptionist (Buderim)
🏢 Sunshine Coast Diabetes and Endocrine Specialists
📍 Buderim