You will support the management and growth of key client accounts, focusing on project delivery and client satisfaction. You will have the chance to work across our global and regional tech client portfolio such as ABB, Salesforce, Adyen and Figma.

A day in the life

You will assist the senior team in budget tracking, financial reporting, and scope management, and will play a proactive role in identifying strategic opportunities that deliver on business outcomes for our clients.

Supported by the Senior Account Director, Marketing Communications, you will provide outstanding client service, and execute strategies that solve their biggest challenges and deliver impactful results.

You will have good knowledge and understanding of current and emerging industry trends and continue to build knowledge and skills proactively.

About the role

Client and project management

- Understand client and project objectives to execute plans, tactics and campaigns.
- Support Senior Account Director, Marketing Communications with research, pitch development, project kick offs and presentations for new business within existing accounts.
- Use data to help inform program/campaign decisions on content and creative asset creation.
- Develop analytical and measurement skills to demonstrate how our programs have delivered ROI for our clients.
- Understand the audiences; what motivates them and drives their decisions.
- Ensure learnings are continuously captured and shared, and take steps to implement resulting improvements.

Digital campaign management

- Support in the design and setup of paid digital campaigns with our performance marketing agency. As well as monitor daily campaign performance and pacing, flagging any delivery or budget issues to the senior team for quick resolution.
- Manage agency partnership to ensure delivery of optimisations, bid adjustments, keyword monitoring, etc. to ensure campaign success.




- Use Google Analytics and other tools to analyse ongoing campaign performance and deliver actionable insights to the client and Mahlab team.

Client development

- Build strong relationships with day-to-day client stakeholders.
- Develop account plans to ensure client and agency objectives are met.
- Alongside your manager, identify opportunities to expand on existing programs/campaigns to develop these into active business opportunities.

Commercial acumen

- Ensure that all aspects of our work for the client meet and deliver on the scope of services and are successfully delivering on the goals and objectives.
- Ability to resolve over / under spend by problem-solving resourcing.

AI proficiency

- Use AI tools productively, in accordance with our Ethical Artificial Intelligence Policy and Ethical Artificial Intelligence Guidelines.
- Proactively test and build AI-informed workflows and processes to improve efficiency and impact.

The ideal person for this role

- Drives timely, effective campaign and project delivery aligned with client goals and agreed scope.
- Ability to balance the needs and demands of multiple clients, stakeholders and projects.
- Ability to manage partners and suppliers ensuring they stay on track, on budget and within scope
- Ability to work under pressure and meet deadlines
- Strong commercial acumen including scoping, budget management and reporting
- Support the senior account team in identifying opportunities to expand on existing programs




- Demonstrates enthusiasm to develop big-picture strategic skills
- Deeply curious and eager to keep up to date on new developments and best practices in marketing communications
- Broad experience across digital channels with willingness to learn LinkedIn Campaign Manager

About us Where does the next line of your story start? With Mahlab. A group of deep thinkers, open minds and creative communicators driven by unconventional curiosity. Here, there are no bad questions or boring stories. Because we know a questioning mind and listening ear creates work that works. Work that matters. Work with impact.

Headquartered in Sydney, with teams in Melbourne, Auckland and Singapore, we’re one of Asia Pacific's largest independent agencies creating award-winning business communications for some of the world’s most dynamic B2B brands such as Figma, Zoom and ABB.

Why it’s pretty good here

- Mahlab is a certified B corporation and a part of WorldCom Public Relations Group
- We’re a female-led and diverse organisation, passionate about elevating and supporting everyone
- We develop talent in a nurturing and supportive environment
- We have an inclusive and flexible culture with remote and hybrid work available
- Employee Assistance Program – free, confidential and independent support
- A variety of discounts available through our Employment Hero HR platform
- Dog-friendly office and an active social committee with regular activities and catch ups

If you would like to join a great, smart bunch of creatives, marketers, writers, strategists, designers, producers and communicators, who love coffee, dogs, trivia, and the occasional matching outfits then we would love to hear from you. Please no recruitment agencies.

Check us out

Website www.mahlab.co

Instagram @mahlabagency

TikTok @mahlabmedia

📌 Account Manager (Sydney)
🏢 Mahlab
📍 Sydney