Are you an organised, caring and reliable administration professional who enjoys being part of a small team where your contribution genuinely matters?

Hallettstone Memorials is looking for an Administration Assistant to join our close-knit team in Thomastown. This is more than a traditional administration role. Our customers are often making decisions during a difficult or emotional time, so we’re looking for someone who combines excellent organisational skills with empathy, patience and a genuinely caring approach to customer service.

ABOUT THE ROLE

As our Administration Assistant, you’ll be an important point of contact for our customers while helping keep the day-to-day administration of the business running smoothly.

Your responsibilities will include

- Responding to telephone, email and in-person customer enquiries
- Providing professional and compassionate customer service
- Preparing and maintaining customer documentation and records
- Assisting with quotations, invoices, orders and general correspondence
- Processing and tracking customer orders
- Coordinating appointments, installations and deliveries
- Liaising with customers, suppliers, cemeteries and other service providers
- Maintaining accurate records and business information
- Assisting with basic accounts and general office administration
- Providing administrative support to the owners and wider team

ABOUT YOU

We’re looking for someone who is:

- Warm, professional and comfortable communicating with people from all walks of life
- Highly organised with excellent attention to detail
- Calm, patient and empathetic
- Confident communicating by phone, email and in person
- Able to manage competing priorities and follow tasks through to completion
- Comfortable using Microsoft Office, email and other business systems
- Reliable, accountable and willing to take initiative
- Able to maintain confidentiality and use good judgement




- Happy working in a small-business environment where everyone helps each other when needed
- Previous administration, reception or customer service experience would be highly regarded. Experience in the memorial, cemetery or funeral sector is welcome but not essential.

WHY WORK FOR HALLETTSTONE MEMORIALS

We’re a small, close-knit business where you’ll work directly with the company owners and be a valued part of the day-to-day team.

We offer

- Above-award pay – we value the contribution our people make to the business.
- Permanent part-time or casual options – depending on the right person and arrangement.
- Approximately 24 hours per week – with flexibility around how those hours are structured by mutual agreement.
- Flexibility – this role may particularly suit someone looking to balance work with school-aged children or other commitments.
- A small, supportive team – you won’t be just another number. You’ll work closely with the owners and other team members and see the difference your contribution makes.
- Meaningful work – while this is an administration role, the work has a very human purpose. You’ll help make things a little easier for individuals and families navigating what can be a difficult time.

WHAT MATTERS TO US

At Hallettstone Memorials, the way we treat people matters. Our customers and their families may be experiencing grief and loss. Sometimes exceptional customer service means simply listening, being patient and making things a little easier.

If you’re a capable administrator who takes pride in doing things well and would value being part of a friendly, respectful and supportive small business, we’d love to hear from you.

Apply through LinkedIn with your CV and a brief introduction telling us a little about yourself and why this role appeals to you.

Note: Harvey Consulting recruits on behalf of Hallettstone Memorials

Confidential enquiries can be made to:

Rachael Harvey at [email protected] or 0489 920 877

📌 Administrative Assistant (Melbourne)
🏢 Harvey Consulting
📍 Melbourne