Administrative Officer – Invoicing & Client Support

Location: [Springwood]

Employment Type: [casual]

Experience Required: Minimum 3 years in an administrative role

About the Role

This position supports the smooth running of our counselling practice by managing invoicing, DVA claims,BUPA Open Arms claims, appointment coordination, and general administrative duties. You’ll play a key role in supporting counselling appointments and ensuring clients receive a warm, professional experience.

Key Responsibilities

- Managing invoicing, billing cycles, and payment reconciliation
- Processing DVA claims accurately and within required timeframes
- Using Xero for accounts, invoicing, and financial administration
- Coordinating and supporting counselling appointments
- Managing client enquiries via phone and email
- Maintaining accurate records and documentation




- Providing general administrative support to the team

Skills & Experience

- Minimum 3 years’ experience in an administrative or accounts support role
- Strong experience with Xero accounting software
- Knowledge of DVA billing processes
- Excellent communication and customer service skills
- Close attention to detail and solid organisational ability
- Ability to manage confidential information with professionalism
- Comfortable working independently and as part of a small team

Why Join Us

- Supportive, client‑focused environment
- Meaningful work supporting mental health services
- Opportunity to grow your administrative and accounts skills

Job Type: Part-time Pay: $28.12 – $33.12 per hour

Work Location: In person

📌 Administrative Officer – Invoicing & Client Support (Springwood)
🏢 Creative Respite u0026 Community Services
📍 Springwood