Manager, Senior Medical Staff & Business Systems

- Salary: Admin Manager Grade 6 ($113,000 to $138,000 p/a based on experience) + Superannuation + Salary Packaging
- Benefits: 5 weeks' annual leave | Monthly ADO | Hydrid Work Arrangements | Leadership Development

Lead, Influence and Transform.

Western Health is seeking an experienced, thoughtful and accountable leader to join our Medical Workforce Unit (MWU) as Manager, Senior Medical Staff & Business Systems (SMS & BS).

This is a significant leadership role responsible for customer engagement and strengthening the systems, processes and governance that support more than 1,000 Senior Medical Staff across our growing health service.

About the role:

As the Manager, SMS & BS, you will provide senior leadership across all SMS workforce functions, including recruitment, appointments and contract management, credentialing, scope of practice, contracts administration, billing and invoicing, governance and financial oversight.

You will lead a specialist team, partner closely with Heads of Unit, clinical leaders, HR, Finance, Payroll and executive stakeholders and drive improvements that lift the quality, accuracy and reliability of SMS workforce and MWU services.

The role includes leading value-add projects, improvement initiatives, digitisation and policy/SOP development, as well as ensuring a strong and supportive development pathway for MWU staff.

This is a senior leadership position within the MWU and includes acting for the Director as required, providing operational coverage for the Manager, JMS and rotating portfolios every 12-24 months to strengthen capability and your leadership journey.

What Will You Lead and Deliver

High-quality medical workforce operations

- Overseeing SMS recruitment support, appointment processes, contract development and recredentialing
- Ensuring employment documentation, medical staff credentialing, visas and registrations are accurate and compliant
- Serving as the senior liaison for SMS workforce and MWU queries

Leadership, culture and team capability

- Leading and developing a specialist coordination team
- Building a culture of accountability, customer service and professionalism
- Delivering a strong capability-building pathway for MWU staff

Continuous improvement, systems development and projects

- Leading value-add projects, transformation initiatives and digital improvements
- Updating and embedding contemporary policies, procedures and standard operating procedures
- Strengthening governance frameworks, documentation, reporting and data systems

Financial governance, billing and business systems

- Managing MWU billing, invoicing, CME claims, debt management and contractual arrangements
- Leading financial reporting, analysis, costing and business case development
- Strengthening financial controls and ensuring accuracy, transparency and data integrity

About the Medical Workforce Unit (MWU)

The MWU is a dynamic and high-impact team that supports more than 2,000 medical staff across Western Health.



We provide strategic direction and hands‑on operational leadership in all aspects of medical workforce management, including recruitment, credentialing, contracting, rostering, onboarding, workforce planning, leave management, timesheets and payroll support.

We work closely with hospital leadership, clinical departments and external partners to ensure our hospitals are safely staffed and able to deliver world‑class care to the communities of Melbourne's West.

As Western Health continues to expand, including the opening of the new Footscray Hospital, this is an exciting time to shape the future of medical workforce services.

Who We're Looking For:

We are seeking a senior leader who brings:

- Strong leadership experience in workforce, operational and/or business management environments
- High‑level financial, analytical and budget experience, ideally within a complex or regulated setting
- Experience with credentialing, medical workforce, HR and/or contract management
- Excellent communication and stakeholder engagement skills
- A strong commitment to accuracy, governance and compliance
- The ability to balance operational pressures with long‑term improvement priorities
- Resilience, sound judgement and adaptability in fast‑paced environments
- A passion for service excellence, contemporary systems and continuous improvement
- Experience within medical workforce or health administration is highly regarded

Western Health is the leading healthcare provider in Melbourne's West - one of Australia's fastest-growing and culturally and socio‑economically diverse regions.

More than 13,000 employees help deliver a comprehensive range of services across our hospitals, community, correctional, and home‑based settings. These services include acute tertiary care, emergency and intensive care, medical and surgical specialties, mental health and wellbeing, subacute care, ambulatory care, primary care, home‑based services, and residential aged care.

We are committed to driving innovation and sustainability that improves health outcomes for our community. With specialties spanning oncology, renal care, mental health, women's health and maternity, chronic disease management, geriatrics, and cardiology, Western Health is recognised for its expertise in managing complex and chronic conditions through integrated, patient‑centred care.

We foster a collaborative and inclusive culture where you can make a meaningful impact. We support our staff to keep learning and growing through a diverse range of education programs, partnerships with universities in medical research and professional development opportunities.

Compensation and Benefits

Competitive salaries, versatile work options,



and wellbeing programs.

Scholarships and grants to support ongoing learning.

Learning and Development

Access personalised pathways through the Western Health Learning Academy.

Opportunities for postgraduate study, clinical education, and mentorship.

Community Impact and Inclusion

Make a difference through compassionate care in a diverse, inclusive workforce.

Contribute to community wellbeing initiatives and healthcare research.

Organisational Culture and Environment

Work in a collaborative, innovative team focused on continuous improvement and excellence.

Closing date: 11:59pm on 23 September 2026

Enquiries: For further information about this role, contact Hien Nguyen - Director, Medical Workforce at @wh.org.au

Western Health is an equal opportunity employer. We welcome applications from people of all genders, Aboriginal and Torres Strait Islander peoples, people with disability, people from culturally and linguistically diverse backgrounds, and people with lived experience that strengthens their ability to do this work.

Western Health is committed to providing a safe environment for the children and young people who are involved in our services, sites and operations. We follow and abide by all legislative requirements to keep children and young people safe.

All appointments are made subject to a satisfactory Police Record Check, an Immunisation Status Clearance and a Working with Children Check (if applicable).

Western Health is committed to the psychosocial safety of all applicants and employees.

Western Health does not accept unsolicited resumes/applications from recruitment agencies.

Unlock job insights

Hirer responsiveness Salary match Number of applicants

Healthcare Services More than 10,000 employees

Western Health is one of Victoria’s largest healthcare providers, caring for a diverse and rapidly growing community of around one million people in Melbourne’s west. With more than 13,000 staff, we deliver over 800,000 occasions of care each year, providing high-quality, person‑centred services across all life stages.

We deliver hospital, community, at‑home and in‑reach care, with strengths in chronic disease, complex care and innovative, sustainable healthcare solutions, supporting some of Australia’s most culturally and socio‑economically diverse communities.

Western Health is one of Victoria’s largest healthcare providers, caring for a diverse and rapidly growing community of around one million people in Melbourne’s west. With more than 13,000 staff, we deliver over 800,000 occasions of care each year, providing high-quality, person‑centred services across all life stages.

We deliver hospital, community, at‑home and in‑reach care, with strengths in chronic disease, complex care and innovative, sustainable healthcare solutions, supporting some of Australia’s most culturally and socio‑economically diverse communities.

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📌 Manager, Senior Medical Staff & Business Systems (Melbourne)
🏢 Western Health
📍 Melbourne