CX Readiness & Incident Response Lead (Sydney)

CX Readiness & Incident Response Lead (Sydney)

10 Sep
|
Jobtailor
|
Sydney

10 Sep

Jobtailor

Sydney

Jobtailor is seeking a CX Capacity Lead to plan and manage customer support capacity for campaigns and high-volume periods. You will build guidelines, routing logic, and contractor briefs while leading responses to incidents and escalations.

The role emphasizes data-driven decisions and collaboration with product, engineering, and payments teams. The ideal candidate has 3+ years in customer support with seniority beyond frontline, solid communication, and curiosity about AI-powered tooling.

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📌 CX Readiness & Incident Response Lead (Sydney)
🏢 Jobtailor
📍 Sydney

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