Tiffy Group is seeking a highly organised, commercially driven Functions & Reservations Manager to manage function sales and reservations across our hospitality venues. The primary focus of this role is function sales — responding to incoming enquiries, converting leads into confirmed events, maximising function revenue and ensuring clients receive a professional and seamless experience from their initial enquiry through to the completion of their event. Alongside function sales, the Functions & Reservations Manager will oversee the group's reservation systems and processes, working closely with Venue Managers to ensure bookings are managed effectively and each venue is positioned to maximise revenue while maintaining a great guest experience.

Key responsibilities

Manage incoming function and event enquiries across all Tiffy Group venues

Respond to new leads promptly, professionally and with a strong focus on conversion

Actively follow up tentative enquiries and outstanding proposals to convert opportunities into confirmed functions

Understand each venue's function spaces, packages, capacities, minimum spends and available options

Identify opportunities to upsell food, beverage packages, spaces and additional event requirements

Maintain an organised pipeline of recent leads,



tentative functions and confirmed functions

Conduct regular site visits with prospective clients and confidently showcase the group's venues

Prepare function proposals, contracts and supporting information

Build relationships with repeat clients, corporate customers and event organisers

Work towards agreed function sales and revenue targets

About you

Experience in hospitality functions, reservations, event sales, venue management or a similar customer-facing sales role

Sales focused and motivated by converting enquiries into confirmed business

Highly organised and capable of managing multiple venues, enquiries and events simultaneously

Confident speaking with clients over the phone, via email and in person

Comfortable conducting venue tours and selling function spaces

Commercially minded with a good understanding of function revenue and minimum spends

An excellent written communicator with strong email etiquette

Detail oriented when managing contracts, payments and event information

Proactive with following up leads rather than waiting for clients to respond

Experienced with hospitality reservation or function management software; experience with Me&U; is advantageous

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📌 Functions and Reservations Manager (Port Phillip City)
🏢 Tiffy Group
📍 Port Phillip City