Key Responsibilities of the role include;

Acquiring current clients

Owning, managing and responding to RFQ’s, RFI’s and RFP’s

Developing quotes and proposals in conjunction with the Black Box Solutions team

Managing selected key accounts

Establishing and maintaining client relationships across all levels of the organisation

Managing contract renewals for selected existing clients

Development and maintaining an active account plan for key clients

Running regular innovation and roadmap sessions with clients

Pitching solutions and services

Engaging the Solutions and Innovation team to assist with client demonstrations, discovery workshops, RFP responses, presales design, client roadmaps

Selling value to avoid discounting

Achieving and maintaining Vendor certifications

Rigorous maintenance of Salesforce, ensuring that all opportunities are documented and up to date on a regular basis

Achieving quarterly and annual Revenue and Gross Margin targets.

You will have the following skills and experience;

Understanding of the business benefits delivered by integrated CX technologies, including Contact Centre, Contact Centre as a Service (CCaaS) platforms and cloud transformation solutions and their associated consulting,



integration, professional services, and ongoing annuity support, and has experience in selling these solutions

High level of business and commercial acumen with an in-depth knowledge of the CX industry (contact centre) and its current events

Understanding of, and abides by, the principles and practices of strategic, value-based selling

Identifies client needs and translates these into sales opportunities for Black Box

Develops and maintains productive relationships with clients, prospective clients, consultants and vendor partners

Exceptional interpersonal, presentation and negotiation skills to engage clients at all levels

Excellent Communication skills – both written and oral The ability to handle pressure and meet tight deadlines

Strong organisational skills and attention-to-detail with the ability to multi-task and prioritise well in a fast-paced, dynamic work environment

6+ years’ experience with proven track records of exceeding quota and key performance metrics.

Qualification: Bachelor’s degree in business, marketing and/or IT preferred but not essential

📌 Business Development Manager (Melbourne)
🏢 Black Box
📍 Melbourne