Reports to: Co-Founders (Mark and Aimee Engelmann)

Employment type: Permanent, full-time or part-time (negotiable)

Location: remote/hybrid, Australia-based

Purpose of the role The Business Support & Systems Coordinator provides executive support to Flipside's co-founders and keeps the administrative side of client systems running cleanly. It suits an organised, capable operator with strong executive assistant experience who is also comfortable picking up new software systems, including HubSpot CRM. Prior CRM experience is beneficial but not essential.

The role does not include solution design, workflow architecture, or portal builds. Anything beyond routine systems administration is escalated to a CRM Specialist or Solutions Architect.

Executive and business support

- Prepare and format client proposals from existing templates, including inserting scope, pricing, and client detail
- Draft and manage correspondence on behalf of the co-founders
- Format and finalise documents, decks, and reports to a professional standard
- General ad hoc executive support as priorities arise

Systems and operations administration

- Manage user profiles, seat provisioning and deprovisioning, permission sets, and team structures across client systems
- Maintain notification settings and subscription/unsubscribe compliance
- Run data imports and exports as directed, including deduplication and record clean-up
- Build and maintain static lists and segmentation for campaign sends
- Keep records, pipelines, and naming conventions tidy across systems, following existing standards




- Make minor edits to existing workflows and flag broken or stalled automations for the relevant specialist
- Build and maintain standard reporting dashboards from existing templates
- Manage client retainer administration: tracking hours, renewal dates, and basic account records
- Triage incoming support tickets and resolve first-line issues before escalating

About you

- Strong executive assistant or business support experience, ideally including proposal or document preparation
- Some exposure to administering a CRM or other business system is a plus; HubSpot experience is not require
- Highly organised, takes ownership, and gets things done without needing close supervision
- A systems thinker who is genuinely comfortable learning recent software
- Takes the role seriously and is motivated to help, bringing a calm, steady presence to a fast-paced, high-pressure environment
- Interest, and working experience in AI an advantage

Training and development

HubSpot-specific training is provided, along with ongoing upskilling across the systems and tools used in the role. No prior HubSpot experience is expected on day one.

About Flipside

Flipside Group Australia is a B2B growth consultancy and Diamond HubSpot Solutions Partner, working as an extension of our clients' teams across CRM, marketing, and growth strategy.

How to apply

Please apply via this LinkedIn Ad, ensuring you submit a CV and Cover Letter outlining why you have applied for this role specifically, and how your previous skills and experience address the job requirements.

📌 Business Support and Systems Coordinator (Australia)
🏢 Flipside Group Australia
📍 Australia