We are currently looking for a customer focused Customer Accounts Officer to join the National Shared Services Centre located at our head office inParramatta, NSW to provide support to our East Coast business partners. This role is instrumental in performing the day-to-day task of account management and collections within the centralised credit function which is a part of the National Shared Services Centre. This is a full-time, fixed term contract position ending March 2027 working Monday to Friday in our Parramatta office.

In your new role, you will be:

- Handling a high volume of collection calls to assigned customer base
- Negotiating the collection of outstanding balances which have fallen into arrears
- Proactively identifying and escalating risks to the Collections Manager
- Monitoring and reporting in real time of payment deterioration
- Ensuring all customer accounts have a valid credit application on file
- Ensuring customer credit claims are recorded and managed through to conclusion
- Managing customer orders within assigned credit limits
- Generating, reviewing, and distributing various reports
- Flexible in your approach with workdays and working hours
- Collaborative with the Sales Function to resolve matters that may delay payment
- Utilising a diary system to ensure strict follow-up with internal and external customers
- Assisting the Collections Manager as required

This role is a great fit for you, if you have:

- Have a minimum 1-3 years’ experience in a collections / recovery role
- Are experienced in managing a high value and volume customer portfolio
- Exhibit strong and effective time and diary management skills and experience
- Can deliver remarkable customer service and exceptional recovery results
- Possess a high level of resilience and adaptability to changing situations
- Have utilised SAP in previous employment

About Heidelberg Materials

With more than 4,000 employees across 300 sites, we have an extensive production and logistics network across Australia.



We think global and act local— we benefit from global research and development enhanced by national collaboration to offer a comprehensive range of high-quality concrete, aggregates, road base, sand and asphalt products. We also produce a wide range of sustainable and recycled construction materials for civil construction and infrastructure projects. We are driven by excellence and high performance and together we will shape Australia’s construction materials industry building a legacy for generations to come.

Heidelberg Materials is an equal chance employer, and we welcome people from all walks of life. We encourage applications from Indigenous Australians, people with disability, those from diverse cultural backgrounds, and the LGBTQI+ community. Shaping the future, building successes Heidelberg Materials – your springboard into the future of the construction materials industry. As a globally leading company in the construction sector, we manufacture one of the most widely used products, paving the way not only toward more sustainable production but also toward your personal success story. Our bold and innovative approach focuses on massive CO₂ reduction, efficient recycling technologies, and digital solutions – setting new standards for the industry. In our globally connected and locally rooted community, your ideas have the power to shape a better tomorrow for people. With us, you’re not just shaping the industry’s future; you’re shaping your own. Let’s get to work! Heidelberg Materials is one of the world’s largest integrated manufacturers of building materials and solutions with leading market positions in cement, aggregates, and ready‑mixed concrete. We are represented in more than 50 countries with around 51,000 employees at almost 3,000 locations. At the centre of our actions lies the responsibility for the environment. As the front runner on the path to carbon neutrality and circular economy in the building materials industry, we are working on sustainable building materials and solutions for the future. We enable new opportunities for our customers through digitalisation.

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📌 Customer Accounts Officer | Parramatta (Sydney)
🏢 026 Heidelberg Materials Australia
📍 Sydney