Call Centre Sales Team Leader

Location: Brisbane QLD Employment Type: Full-time

Industry: Pest Control / Services

Salary: Negotiable for the right candidate + bonus

About the Role

Flick Anticimex is looking for two experienced and motivated Call Centre Sales Team Leaders to lead our high‑volume Inbound and Outbound Pest Control Sales teams based at our Brisbane Residential office in Geebung. This is a hands‑on leadership role suited to someone who thrives in fast‑paced call centre environments, loves driving performance, and enjoys coaching teams to achieve strong conversion results while maintaining exceptional customer experience.

Key Responsibilities

- Lead, support, and motivate a team of Customer Sales Consultants in a high‑volume call centre environment
- Monitor daily performance and ensure sales targets, KPIs, and conversion goals are achieved
- Deliver real‑time floor coaching, call listening, and targeted performance feedback
- Support onboarding and training of recent team members
- Maintain a positive, high‑performance team culture
- Work closely with management to improve sales processes and operational efficiency

About You

You’re a confident, energetic sales leader who can balance performance, people leadership, and customer outcomes in a fast‑moving environment.

Essential Experience





- Proven experience in a high‑volume inbound and/or outbound call centre
- Strong sales background, ideally within service‑based industries
- Demonstrated success coaching sales teams and improving conversion rates
- Experience leading or mentoring staff in a target‑driven environment

Technical Skills

- Experience with Genesys Cloud (highly desirable)
- Proficiency in Microsoft Dynamics CRM
- Strong computer literacy, including Microsoft Office and reporting tools
- Ability to interpret dashboards, call metrics, and performance data

Core Competencies

- High sense of urgency with strong decision‑making skills
- Exceptional multitasking and priority management
- Confident communicator who can influence and motivate
- Skilled in real‑time coaching, feedback, and conflict resolution
- Comfortable leading in a high‑pressure, rapid‑fire environment

Why Join Flick – Geebung QLD Office

- Free on‑site parking
- Quarterly awards and recognition
- Genuine progression opportunities within a national business

How to Apply

If you’re ready to step into a leadership role where performance, culture, and development matter, we’d love to hear from you. Apply now and take the next step in your sales leadership career with Flick.

📌 Call Centre Sales Team Leader (Brisbane)
🏢 Flick Anticimex
📍 Brisbane