Immediate Start

Make a meaningful impact. Lead diverse care teams in delivering person-centred support to communities across Sydney.

Multicultural Care is a leading not-for-profit organisation providing culturally sensitive home and community-based support to older people, people with disabilities, and their carers. We are seeking an experienced and values-driven Care Partner who is responsible for the provisioning of high-quality case management, support planning, and care coordination services across all home care program types (including SAH and CHSP).

The position reports to the Manager Care Services and has an significant role in providing support to the management team to ensure all care partnership activities is of primary focus to achieve set KRAs, KPIs and meets relevant compliance standards.

Key Responsibility Areas:

· Deliver Home Care Services

Ensure all programs comply with internal policies, legislation, standards, OH&S; requirements and risk management procedures.

· Person-Centred Assessment & Care Planning

Conduct comprehensive and initial assessments, determine priority of need, develop client-centred care plans and consumer budgets, and complete mandatory reviews.

· Case Management & Client Support

Provide information, advice and referrals to support client/carer choice, autonomy and access to appropriate services while protecting privacy and rights.

- Care Coordination & Escalation

Coordinate services, manage changes in client circumstances, escalate urgent issues, and consult with the Team Leader when required.

· Data, Documentation & Reporting

Maintain accurate and timely records, ensure high-quality data entry into client management systems, and meet payroll, finance and reporting deadlines.





· Compliance & Risk Oversight

Monitor adherence to policies and guidelines, identify and manage risks, and document incidents according to organisational procedures.

· Professional Practice & Development

Apply ethical decision-making, work within professional scope, participate in performance reviews, maintain professional knowledge, and engage in continuous improvement.

· Clinical Responsibilities

Provide clinical assessments and care planning for complex clients, offer clinical guidance to non-clinical staff, conduct clinical risk assessments, and contribute to best-practice clinical frameworks.

Essential:

· Tertiary qualification and experience in Allied Health, Nursing, Social Work, or a related field and relevant experience in case management evidenced.

· Good computer & verbal skills, with competence in MS Office and Client Management applications.

· Experience in assessment and development of care plans & setting and management of consumer budgets

· Experience in provision of case management to consumers with complex needs

· Understanding of Consumer Directed Care principles and Aged Care Reforms.

· Familiarity with community aged care services and referral pathways

· Demonstrated commitment to high quality customer service & Sound networking skills along with needs and issues of older people from CALD background and their carers;

· Ability to work autonomously and in team as well; sound time management skills and ability to prioritise to meet competing demands

- · Valid NSW Drivers licence and access to own vehicle

Mandatory Requirements

Pre-employment

- Valid National Police check
- NDIS Worker Screening Check
- Up to date COVID-19 Vaccination

📌 Care partner (Sydney)
🏢 Multicultural Care
📍 Sydney