About the role The Care Partner works in partnership with consumers of Government funded aged care supports, through the Support at Home program to coordinate high quality care and support services through internal and external providers in order to achieve the best outcomes for the consumer's quality of life.

The Care

Partner is responsible for the safety and quality of their own professional practice, consistent with ITSOWEL's policies and procedures, Government program guidelines and Aged Care Quality Standards.

Key responsibilities

- Monitor client home care budgets and expenditure, ensuring services are provided within funding levels of each client
- Work with accounts and finance team to ensure accurate and timely financial administration and reporting
- Meet care management target hours each month
- Complete case notes after all consumer visits and phone communication
- Develop, monitor and maintain consumer support plans with a consumer directed care service delivery framework
- Maintain accurate records and reports in accordance with the Aged Care Quality Standards and the ACQC's compliance policies
- Follow all policies and procedures for clinical care management, risk management, consumer care plan reviews and other systems as required as per Government guidelines and internal policies and procedures




- Maintain and manage associated providers for the provision of home care services in line with Government guidelines
- Identify and control work, health and safety issues in the consumer's home
- Ensure all complaints from consumers are investigated and resolved in line with ITSOWEL's policies and procedures

About you

- Experience in a similar role, aged care environment, assessment or experience in allied health
- Knowledge of the common physical, psychological and social issues affecting frail older people and people living with dementia
- Demonstrated understanding of issues affecting older people from culturally diverse background
- Demonstrated understanding of Australian Government funded aged care system
- Demonstrated understanding of the Aged Care Quality Standards
- Highly developed interpersonal and communication skills, including ability to undertake complex negotiations and develop skilled relationships with internal and external stakeholders
- Proven high level organisational and motivational skills
- Ability to meet deadlines on a daily basis, manage competing priorities and tasks
- Current comprehensive driver's licence and vehicle with full comprehensive insurance
- Valid Police Check

About us ITSOWEL provides Government funded aged care supports through the Support at Home program, coordinating high quality care and support services to achieve the best outcomes for consumer quality of life.

📌 Care Partner (Support at Home program) (Wollongong)
🏢 ITSOWEL - Aged and Community Services
📍 Wollongong