About the role

Cozy Place is expanding in the Gold Coast and we’re hiring a practical, reliable team member to manage property operations and onboard current furnished properties. This is a field-based role that includes inspections, tenant support, maintenance coordination, and end-to-end property setup (furnish/equip/decorate).

Key responsibilities

Property Operations

- Routine inspections with photo reporting and follow-up actions
- Tenant support during tenancy (requests, issues, communication, compliance)
- Check-ins / check-outs (keys, entry/exit condition documentation, coordination)
- Maintenance coordination using Zoho Desk (trades, access, follow-ups)
- Removal/coordination of removal of broken appliances/furniture and replacement setup
- Small hands-on tasks where required and coordination of access for trades

Property Setup & Onboarding

- Set up properties end-to-end: furnish, equip, decorate, stock essentials
- Ensure property is presentation-ready and functional prior to occupancy
- Support onboarding workflow and documentation using Zoho systems
- Commission earned when the property is fully onboarded and live

Growth & Market Work

- Meet with partners/agencies/owners to help secure new properties
- Market analysis (rents, suburb insights, competitor checks)
- Assist with local advertising/outreach in key areas/channels

Schedule

- Casual role, minimum 15 hours/week (variable based on workload)
- Typical hours: Mon–Fri 9am–5pm and Saturday 9am–12pm
- After-hours emergency support may be required (paid extra)

KPIs / expectations

- Small maintenance resolved within 24 hours, other maintenance within 48 hours
- Prompt communication and high tenant satisfaction




- Consistent inspections and high-quality reporting
- Regular partner meetings/activity
- Successful onboarding and property setup completion

Pay & allowances

- $30–$43 per hour (based on experience and performance)
- Commission per property onboarding (paid when fully onboarded and live)
- Kilometer reimbursement (cents/km) + daily usage reimbursement
- Phone allowance: $10/week
- After-hours call-out fees:
- $65 for call-outs 5pm–10pm
- $100 for call-outs 10pm–6am

Requirements (non-negotiable)

- Valid driver’s licence and reliable car
- Comfortable working independently in a field-based role
- Strong communication and organisation
- Able to provide references
- Comfortable with physical work and moving items (trolley support provided). Some tasks may involve moving heavier items such as couches, fridges, and front-load washing machines.
- Strong preference for candidates planning to remain in Australia (and the Gold Coast) for the next 2 years, as this role involves training and long-term operational consistency.

Systems (training provided) Zoho CRM, Zoho Forms, Zoho WorkDrive, Zoho Desk

How to apply

Send your resume plus a short message including:

- Your current suburb (Gold Coast)
- Your availability (weekdays + Saturdays)
- Confirmation of car + licence
- A brief example of handling a difficult customer situation

Job Type: Casual Pay: $30.00 – $43.00 per hour

Benefits

- Travel reimbursement

Ability to commute/relocate:
- Gold Coast QLD: Reliably commute or planning to relocate before starting work (Preferred)

Language:
- English (Required)

Licence/Certification:
- Driver Licence (Required)

Work Location: In person

📌 Casual Property Operations & Onboarding Officer – Gold Coast (15+ hrs/week)
🏢 Cozy Place
📍 Gold Coast